Home users can't see live tv & DVR

As the admin i can see the live tv and DVR and I have checked all my home users and in restrictions, they have allow TV & DVR. but none of my home users can get to it. is there a global setting i am missing somewhere that needs to be turned on.

Server Version#: 1.32.0.6973
Player Version#:
Tuner Make/Model: Homerun 4 tunner
Guide/Lineup name:
Using XMLTV?:
Channel number/Name:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Just some added info. I have removed my live tv DVR and reinstalled still nothing
removed a member of the family from the group and added them back in still nothing
removed the tv/DVR. rebooted the server. and then reinstalled. still nothing. not really sure what else to check.

I have been struggling with this exact issue for the last few weeks. I thought that the other users in the home might also have to have a Plex Pass but that make no difference.
Please, can anyone out there help us, or point us to somewhere we can help ourselves?

Thank you