Houston, we have a problem (library doesn't load)

[Samwiseg0]

Not sure if this is relevant for this specific scenario but this maybe a symptom of this issue…

TV Shows returning malformed XML metadata

Server Version#: 1.13.9.5439 Player Version#: N/A Certain TV Show metadata is returning malformed XML with duplicate leafCount and viewedLeafCount attributes. See the link below for an example. This causes XML parsing errors for certain applications. From our (Tautulli) testing, the bug seems to be occuring for DVR shows on PMS 1.13.9.5439.

Also this post…

TV Shows on iOS App Stopped Working

I too have this issue, and note that on my Windows 10 laptop it is able to contact the server, but loading my TV library results in an XML parse error message. I have a hunch this error is handled differently in the iOS app. Here’s a post describing what may be the root cause of the issue with the metadata: TV Shows returning malformed XML metadata