Thanks for the replies! I’ve checked all that, and still not having any luck.
The library where the movie was added actually uses the 'Plex Movie Scanner'.
Then verify that the line 'Local Media Assets' has a check mark, in the Agent configuration for the agent that you matched this movie with.
I think this is confirmed, but I will post the XML data below, as I’m not positive which agent I matched this movie with. However, under ‘agents’ -> ‘movies’ tab there are three agents listed…personal media, plex movie, and the movie database. All three have ‘local media assets’ checked.
and that it is NOT in the top slot of the Agent Lists.
It WAS in the top slot of the agents list, but I moved it to the bottom of the checked boxes. (There are still unchecked boxes under it) But that doesn’t seem to be the issue either. Still not seeing any extra content when I click on ‘Petit Bus Rouge’ in my movie list.
attached is the xml file of the movie in question. Thanks again for the help!
Finally, if it is an issue with .mp4’s I’d be happy to remux it into an .mkv instead. Could this be causing the issue by chance?