How can I get Plex to 'see' and index the film C.R.A.Z.Y. (2005)?

General Discussions
1

I have named the film exactly as it is listed in The Movie Database, ie, C.R.A.Z.Y. (2005) and put it in a folder named C.R.A.Z.Y. (2005) [1080p]. This is the naming standard I use for all films, but only this one is invisible to Plex. I have also tried renaming the film without the fullstops, ie, CRAZY (2005), but this makes no difference. If Plex listed the film, I could try a manual match, but it is not listed in my Plex film library at all.

2

I decided to test and I renamed a file I keep for testing naming to C.R.A.Z.Y. (2005) [1080p].avi. I used avi to make sure there would be no attempt by Plex to read meta data from the file.

I then moved the file into my Plex library and Plex found and matched it within about two minutes.

The only think I can think of is that you might have it as an mp4 file and it might have internal metadata. The easiest fix for that is in the agents move local media assets below everything else.

It could be matched in such a way that you don’t see or recognize it.

After you change the agent ordering you might have to move the movie out of the Plex library and then rescan your movies and then empty trash and then move the movie back and scan again.

Aside from that I have little idea what the problem could be.

3

I’ve named it as you see. This is a simple MKV file with dummy data inside to fool the scanner.

hvpvripdhg9c.png837×381 39 KB

4

@gkst said:
I have named the film exactly as it is listed in The Movie Database, ie, C.R.A.Z.Y. (2005) and put it in a folder named C.R.A.Z.Y. (2005) [1080p]. This is the naming standard I use for all films, but only this one is invisible to Plex. I have also tried renaming the film without the fullstops, ie, CRAZY (2005), but this makes no difference. If Plex listed the film, I could try a manual match, but it is not listed in my Plex film library at all.

is it a file plex doesn’t recognize? such as a iso?

5

Thanks to Elijah_Baley and don.alcombright for these responses. The suggestion that it had been matched incorrectly as something I did not recognise has proved to be correct. It has been matched as “Howl’s Moving Castle” so, under letter ‘H’ which is why I did not find it. Thanks for the help.

6

@gkst said:
Thanks to Elijah_Baley and don.alcombright for these responses. The suggestion that it had been matched incorrectly as something I did not recognise has proved to be correct. It has been matched as “Howl’s Moving Castle” so, under letter ‘H’ which is why I did not find it. Thanks for the help.

those can be a pain to find especially if you are doing a batch amount of movies. Otherwise you can just sort by Date Added, but if its a bunch its tough.