How come the plex web app player will not transcode past 328p?

plex-web

#1

Every time I go to the plex web app remotely it shows in playback settings that the quality is either "Convert(0.7mbps, 328p)", "Convert(0.3mbps, 240p)", or "Convert(0.2mbps, 160p)". and this happens no matter what I put my settings for the server or user settings. I am at the most updated version of plex web and plex media server.


#2

I'm experiencing the same.


#3

same issue with me as well


#4

Is your connection "indirect".

What does the connection say in the top left under your server name.

Can you give the XML for the metadata item in question?


#5

"indirect" on mine


#6

This means that the web client can not make a connection to your server for some reason, so it is using a service we offer where it makes an ssh tunnel though one of our services so that people can still access their server.

https://support.plex.tv/hc/en-us/articles/216766168-Accessing-a-Server-through-Relay