Every time I go to the plex web app remotely it shows in playback settings that the quality is either “Convert(0.7mbps, 328p)”, “Convert(0.3mbps, 240p)”, or “Convert(0.2mbps, 160p)”. and this happens no matter what I put my settings for the server or user settings. I am at the most updated version of plex web and plex media server.
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I’m experiencing the same.
same issue with me as well
Is your connection “indirect”.
What does the connection say in the top left under your server name.
Can you give the XML for the metadata item in question?
“indirect” on mine
This means that the web client can not make a connection to your server for some reason, so it is using a service we offer where it makes an ssh tunnel though one of our services so that people can still access their server.
https://support.plex.tv/hc/en-us/articles/216766168-Accessing-a-Server-through-Relay
Happing after latest update to me
Did you read the support article linked in the post above yours? You need to make sure Remote Access is correctly enabled.
What if it is on local network and still says indirect? I have this issue off and on. I was able to access my media yesterday at max quality while I was 20 miles away, but today it won’t go above 328p while I’m in the next room.
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