Plex automatically converting video quality

Plex Media Server Desktops & Laptops
1

Server Version#: 1.18.1.2019
Player Version#: Windows 10, Firefox 70.0 on web?

Hi all,

I have a Plex server running on a remote seedbox. I also have a server running off my personal desktop, but that’s not the problem I’m having.

My remote Plex server was reinstalled the other day. Since I reinstalled it, it automatically converts my movies to a max of 2 Mbps, 720p HD. It says that it is converting it. However, my Firefox settings tell me they are the same as always - maximum quality. There is no option in my player to watch a movie above 720p. I have tested Plex on Chrome and I get the same issue.

However, I recently watched my Plex via an Amazon Fire and I was able to watch it in maximum quality. I am unable to test Plex via the desktop app because I get an error 13 every time. I have never had a problem running Plex at maximum quality on my desktop.

Any suggestions on fixes? I reinstalled it a few times but no difference. All other Plex servers have no problem allowing me to watch maximum quality videos.

Thanks in advance.

2

Correct the firewall issues and verify Remote Access is on & green.

You have an indirect connection and this is why the output is locked at 2 Mbps.

1 Like
3

Thanks, this solved the problem perfectly! I opened port 32400 and I can play it all with no problems.

4

Hi Chuck, this solution worked until today. I used Plex on a Chromecast last night, and went back to my desktop today, and I’m back to an indirect connection limited to 720p. My seedbox (where the server is running) usually runs at a 20 Gbit/s speed, so it must be something with my desktop and the latest updates. I have both TCP 32400 open and UDP 1900 open, anything else that would make a difference?

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