Server Version#:1.15.8.1198
Player Version#:1.15.8.1198
I want to setup a second server. (No problems with the first one, working fine.) I’ve installed the deb on Debian 9, navigated to the URL, and logged with my Plex account. The UI that loads shows only my old server, and not my new one, with no apparent way to add the new server as an actual server, even though the Web UI is coming from there.
Thanks for the reply. Following these steps didn’t help, the result is exactly the same.
Can you explain by what you meant by “Now set it up” in step 4? When I navigate to the web UI of the new server in the incognito window, I just get a plex account login prompt, with no other useful links.
If it is not asking you to claim the new server install. Open a new incognito window, when you get the login prompt on the bottom right click the “what’s this” link. Some text will appear at the bottom of which is another link that will allow you to skip sign in.
You should now be on that server. go to settings and hit the claim button which will again ask you to sign in but it should sign into/claim that server at the same time.
on that machine can you look at the preference.xml file and see if there are any entries for any of the four things listed here. file location and the Value names listed in article below. Seems like what happens when it thinks it is already signed into/claimed by another account.
On the assumption that you mean “Preferences.xml”, here’s the entire file. There’s not much in it, and apparently nothing referenced by the support article you linked.
However, since this is a brand new server, I already tried deleting the entire contents of /var/lib/plexmediaserver to start from scratch, and this did not change anything. I am still immediately redirected to app.plex.tv/auth
Can you try editing that preferences.xml by adding this value at the end (Just before the />). Then stoping and starting server. it should allow skipping of authentication on that server when doing so from that IP
plex.tv Username: DavidXGA
plex.tv Password:
plex.tv Password Repeated:
IP Address of PMS server: 172.16.64.128
Comparing entered passwords
Comparing entered passwords ok
Validating IP address
Getting PMS Server Identifier
Getting PMS Server Identifier ok
Getting User Token from plex.tv
Getting User Token from plex.tv ok
Getting PMS Claim Token
Getting PMS Claim Token ok
Claiming server
Fatal error happened
HTTP returned Status 401
OK. Using 127.0.0.1 as the IP for the script did work (though it’s running on Linux, not a Mac, but I ran the script directly on the server) and the problem is now solved.
But I am still frustrated that I don’t know what caused the problem in the first place. This has to be a bug, right? I tried everything suggested and nothing worked. Using that script surely is not standard procedure.