Server Version#: Version 1.20.1.3252
Plex Web—General Version 4.12.3
Windows 10 server, shows the same on my FireStick.
When I added a bunch of movies to my library, but didn’t realize that my software had embedded the software title in the “Contributing Artists” field. The web interface and player shows the software titles instead of the usual actor list. It’s dozens of movies from the 1920’s to 2017.
I’ve got about 1,200 movies split into two folders. There are 175 movies that showed one of two software titles. These are now cleaned off, but I cannot get the actors to refresh.
So far, I’ve tried:
Manually eliminate the contributing artist field directly in file properties, no change.
Reloading meta data for a specific file and the library, no change.
Changing in web interface - I see ways to change the director and writer, but not the actors.
There might be much more embedded meta tags in the file than you can see in the Windows file properties dialog.
Please take a look at the embedded meta tags with this software mp3tag
Use the “Extended Tags…” button.
Do also take a look at the Plex XML info of one affected movie.
Copy the contents of the guid="... property into your response post.
Thanks! I’ve used mp3tag to look at the files before. It shows either Artist = “WinX HD Video Converter Deluxe” or Artist = “VideoProc”. (Both are from the same company.) A few movies from Archive.org shows another converter program.
For the example film, Babylon A.D. (2008), the XML file has this GUID entry (whole line if needed):
<Video ratingKey=“477” key=“/library/metadata/477” guid=“com.plexapp.agents.imdb://tt0364970?lang=en” studio=“Canal+” type=“movie” title=“Babylon A.D. (2008)” librarySectionTitle=“Movies” librarySectionID=“2” librarySectionKey=“/library/sections/2” contentRating=“PG-13” summary=“Veteran-turned-mercenary Toorop takes the high-risk job of escorting a woman from Russia to America. Little does he know that she is host to an organism that a cult wants to harvest in order to produce a genetically modified Messiah.” rating=“5.6” viewCount=“1” lastViewedAt=“1577251373” year=“2008” tagline=“Kill or be Killed.” thumb=“/library/metadata/477/thumb/1600326393” art=“/library/metadata/477/art/1600326393” duration=“6058189” originallyAvailableAt=“2008-08-20” addedAt=“1542308332” updatedAt=“1600326393” chapterSource=“media” ratingImage=“imdb://image.rating”>
Further down in the XML has the following line
<Role id=“1519” filter=“actor=1519” tag=“WinX HD Video Converter Deluxe” role=“”/ >
On a hunch, I tried wiping the Artist within mp3tag, then “Refresh the Metadata” within Plex and the XML file remains unchanged. Then I tried the “Fix Match” option and again, Winx HD Video… Remains the single cast member. The rest of the movie’s information appears to match IMDB, at least at a quick glance.
I’ve got over 100 movies with this problem, so an automated or quick manual solution would be grand. I’m assuming that removing the file from the Plex server directory, manually editing the Artist field, then adding it back into the system would fix it, but that’s going to be a pain for that many movies.
Are you intentionally using the old Plex Movie agent?
Because the issue might go away after you converted the library and refresh the movie afterwards.
Old version? The Plex server version 1.20.1.3252 is up to date according to the “check for updates” button. I did update from 1.18.something before posting and it did convert the library, but that didn’t solve the issue.
What I mean by that: there is a new Plex Movie agent in this server. It will work much faster and will also load posters and descriptions for collections.
As a downside, it doesn’t support the old opensubtitle.org agent anymore (or any of the old Python-based agents).
When you edit this library, there should be an additional menu item “Upgrade Matching”. If you let it do that and then Update Metadata, it will change your movies from the old to the new agent, while retaining the “played” status etc.
After the conversion, your library will show “Plex Movie” both as its Scanner and Agent, on the Advanced properties tab.
It took me a minute to find the upgrade matching option after overlooking it several times. LOL Anyway, refreshing the metadata after upgrading the matching solved the problem.
