Many people are frustrated with the new Roku app/channel and are expressing such on the forum. Please feel free to do so. Still, please keep your posts civil and in line with the forum guidelines.
Regarding reverting to the prior version of the Roku app, Plex has no current plans to do so. Please see the second paragraph of this post: Roku New Experience Release Update.
If you wish to pursue a refund, nobody on the forum can assist with that process. As mentioned above, contact the Plex billing department via the Billing Questions link at the bottom of the page. Remember that while they did not create the situation, they are the ones who can resolve it for you. Your prospects for a positive outcome improve if you approach them in a calm, courteous, and professional manner.
