Let Plex Know. This is Not Acceptable

Plex Players Streaming Devices
1

As a long time supporter, and a more than a decade yearly Plex Pass holder. I am angry and dumbstruck by how bad the new release is. Just baffling.

I renewed my yearly, gladly last month - and now have requested a refund.

This was not an easy decision, I have friends and family (kids and parents) who access my Plex server, many with Roku at my suggestion. But as a long time Plex supporter, server provider, and user I can no longer

Let Plex know how you feel about this broken update. If you are a Plex Pass holder, request a refund - let them know how unacceptable this is. Express your displeasure by saying ā€œNo.ā€

Reviewing the current support forum reactions, and the lack of response, I see no other option.

Go to the contact page, select billing, and express how disappointed you are, and request a refund. Enough folks do this, I hope they see the err of their way.

For those leaving Roku Plex: Other options exist, and now superior ā€œexperienceā€ options exist for Roku, such as Emby, and JellyFin

11 Likes
2

Terrible changes. Plex unusable on Roku. Will change platforms if Plex does not fix this nightmare and fire whoever did it.

7 Likes
3

Hot trash doesnā€™t even adequately describe this abomination of an ā€œupdateā€. This major screwup along with unfixed, months-long function-breaking iOS bugs have driven me to switch to Emby. Plex has shown that they dgaf about the users.

6 Likes
4

Agree. Put.It.Back.Now. If you want to add this ā€¦ hot mess as an option for Plex users to try on in the Roku store, that would be the way to go. But not as a counter-intuitive fait acompli that leaves your users thrashing on the deck like a gaffed tuna. NB: Donā€™t think you can just keep your heads down and ā€˜this will all blow overā€™. Peopleā€¦this user being one of themā€¦will leave the platform if you persist in this vein.

8 Likes
5

ā€¦and P.S. If you go anywhere near the web appā€”the only really functional UI youā€™ve got in your stableā€“-that will absolutely be the final straw.

4 Likes
6

Maybe it is time to make a call to your local TV station and ask they help you address the problem with Plex.

2 Likes
7

I will never understand why you change a UI when not asked or even giving the option to choose between the 2. it worked fine, no issues and now its confusing and sloppy.

5 Likes
8

Yeah, this UI update has just buried things under endless menuā€™s IMHO.

User interface design is simple, if you canā€™t get there in 3 clicks itā€™s WRONGā€¦. That was the approach for YEARS and then it became, letā€™s pretty this up and use search functions which is incorrect especially when using a simple remote. I dumped M$ā€™ junk OS because they started to try and push the fancy interface BS and if I have to I will start the switch to Jellyfin or something else. I have been a PlexPass holder for many years and a user since 2015. The UI changes that are being made might be fine for a tablet or phone but for a Roku device itā€™s absolutely a step backwards.

Plex Developers, you are on notice. Make an option to have the original UI, return to the original UI or plan for a mass exodus. This is some major BS.

7 Likes
9

Plex has turned into a smoldering pile of ā– ā– ā– ā–  that is just a revenue stream. Zero ā– ā– ā– ā– ā–  given about subscribers. Did Plex hire that idiot from Sonos to lead development?

In any case, I already shutdown my Plex server, installed JellyFin and am currently watching my favorite movie. Bye bye Plex, hope you die a slow and painful death.

4 Likes
10

HATE IT. CHANGE IT BACK! AND FIRE WHOEVER MADE THIS CHANGE. Oh and put the music back in the iOS app, why do I need two apps on my phone to access my library?!

5 Likes