I’ve created many threads, PM’d 3 different Plex employee’s and not gotten a single response since July.
I need a Plex employee to reach out to me and collect Plex logs and figure out why plex starts buffering at Exactly 3 mins for all 4k HDR content I try and play on my Xbox one X
Hi there. Sorry about the lack of response lately. We’ve been very busy working on the app and trying to address various issues reported by users. We’re well aware of the buffering issue some users are experiencing and are still in contact with Microsoft trying to find the root cause and possible solution. Please bear with us.
In the meantime is their any tricks workarounds I can do to get most of my 4k HDR content to play past 3 mins?
Should I upload Plex logs to this thread? If so what is the best procedure to gather them to capture logs while the problem is happening?
The latest update from Xbox says:
" * Made improvements to the 4K video pipeline so that apps like Netflix display 4K content correctly. "
Does this have anything to do with the bug? I’m updating my console right now 
Doubt it I’m on the Xbox alpha ring which has been on this version for awhile and I’m getting the buffering every 3 mins on 4k HDR video
Lately? The other thread has been going for a year and a half and your team wont respond.
Apologies for cross-posting, but I need some results as well. I have the same issue, and I’ve been beating my head against the wall looking at CPU, GPU, RAM, Disk IO, network and trying various clients. Before even reading your thread, I had identified that the buffering seems to happen around 50-60Mbps+ bitrates.
I can not find a bottleneck in the systems I can control. I was having an issue with IO, but I moved the temp folder for transcoding from a RAID array to an SSD. The issue materializes on both XB1X, my 2018 LG C8 TV and a Sony XBR. The specs on the LG OLED do say that software installed on the TV only supports bitrate up to 50Mbps, but I’m not sure if that limitation comes into play with 3rd party sw like Plex or not. However, this doesn’t explain why the $500 Xbox One X chokes.
I’m running on Linux with sufficient hardware. I’m a tech consultant in my day job, so I have a pretty good grasp of all of the moving pieces involved, and I can only point at the software client at this point. Can anyone from the Plex team please shed some light on this issue? I’m avoiding that type of bitrate for now, because I have spent far more time than I should have trying to troubleshoot this issue. Thanks.
For me it’s not a bandwidth issue. I can play a 50mbps bit rate 4k file fine but a 20 mbps 4k HDR file starts buffering at exactly 3 mins.
This is obviously some odd ball codec API issues with the combo of Plex and Xbox and 4k HDR. I hope the Plex devs resolve this. The 4k plex support for Xbox has been really horrible so hit and miss for a year with no real indication of a long term fix.
Even if the issue is within the MS OS and Api’s Plex should be putting more pressure on MS or coming up with a Plex related work around.
As a fellow software developer, you guys need to be more transparent with what you are working on. Some of us are paying customers and most of us have a lot of time invested in getting our plex servers setup the way we like. The lack of communication is just stunning. My team wouldn’t have a job if we were this closed off to my customer group.
I know Plex has an agenda that is beyond local media streaming, but please focus on getting that experience right. I had to buy a Shield just to be able to use plex right now. IF the xbox ever works properly, i really have no need for it.
Any update on when this will be fixed?
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