Server Version#: Latest Version
Player Version#: Latest Version
Hi Plex:
Need You Assistance Badly. Gone Downhill Today. I Have lost My Plex Media Server From My QNAP & Disassociated From My Plex Account Today.
What Steps Do I Need To Go Through To Get Plex Media Server Re-Associate With My Plex Account?
Overall, I’ve Been A Plex User For Over 5-Years…Therefore, I Understand & Familiar With Plex Processes…Except My Current Situation.
Sincerely,
Tom
No problem… this is easily fixed.
Most important thing.
Did you uninstall the package or is it still there ?
If you didn’t uninstall then all your metadata is still there.
we can reclaim without losing anything / starting over
Hi ChuckPa:
Thank You For Getting Back So Quickly.
Unfortunately, I Uninstall Plex Media Server From My QNAP Server.
It Seems That My Attempt To Re-Install The Plex Media Server On The QNAP Provided Me With The Following Error: “Not Authorized - You Do Not Have Access To This Server”.
Well, If You Can Help Me Re-Assocate My Plex Server To The Plex Account, That Would Be Great.
Sincerely,
Tom Cohen
Heading off to bed but now i cleared out the servers except for the iMac
Restart PMS
Close all the browsers
open a new browser
open an incognito (private) window
in that private window open PMS by IP address only http://LAN.IP.of.QNAP:32400/web
It should now allow you to claim it.
If not, I’ll be back in the morning
Hi ChuckPa:
Much Appreciate All Your Help…
The iMac Was My Latest Failed Attempt To Get The PMS Working On Some Other Computer.
Is It Possible To Get Rid Of The iMac Version Also…Because My End State Is To Get PMS Working On My QNAP NAS Again? This Was Where PMS & My Contents Reside In The Past…And Hopefully Future Again.
I Did A Uninstalled & Re-Installed Of PMS On The QNAP. I’m Willing To Re-Build My Libraries From Scratch Again. Is There Any Side-Effects / Residuals That I Need To Clean When I “Uninstalled” PMS From QNAP?
BTW, I Use Safari As A Browser…Instead Of Chrome. Hopefully, It’s OK.
Sincerely,
Tom Cohen
Tom,
I’ve removed the iMac from your account.
Make certain it’s stopped on your iMac.
Close safari
Open Safari
Make certain PMS is running on the QNAP
Open QNAP by LAN IP in a private/incognito window
Hi ChuckPa:
I Made Sure PMS Is Stopped (Even Restarted The Mac).
PMS Is Installed On QNAP
Open Safari In Private Window Mode…And Enter http://129.112.1.22:32400/web - Got Error Message: Safari Can’t Open The Page (The Server & Mac Is On The Same IP - 129.112.1.XXX)
I Launched PMS Through Plex On QNAP…Getting Error Message: Not Authorized - You Do Not Have Access To This Server.
Sincerely,
Tom Cohen
Is that your LAN address or your WAN address ?
That’s a Public WAN address by definition.
Hi ChuckPa:
LAN Address…Within My Network.
Sincerely,
Tom
Hi ChuckPa:
Is There A Way To Just Restart This From A Fresh PMS Install?
My Initial Issue Start M Down This Rat Hole…Secure Connect Issue.
Sincerely,
Tom Cohen
Your entire LAN address might be the problem.
That would explain why nothing works.
Hence, I’m asking 
Do you have addresses of 192.168.x.x or 10.x.x.x ?
Turning on secure connections does require the LAN addressing to work.
With all authentication and SSL turned off, you can pretty much have any IP address range you want --provided-- you don’t want remote access either.
You went down the rabbit hole but stepped in a poodle 
Hi ChuckPa:
Everything Is Working Fine…Just PMS. I’m Behind My Router.
For Years, I Use A Different IP Address (Not The Standard 192.168.0 / 1.XXX)…All Fine. PMS Worked For Years Under My Old IP Also…With Secure Connection.
I Recently Got A New Router…So, I Decided To Change IP For Ease To Swap To The New Setup. All Devices Are Working On The New Setup…Streaming And All.
Sincerely,
Tom Cohen
Not fine any more for PMS – never really was but REALLY isn’t going to work anymore. RFC-1918 was adopted in 1996
https://www.ietf.org/rfc/rfc1918.txt
RFC-1918 defined (as declared by the Telco & ISP industry) what’s Public space and what’s Customer Private space.
Regret to inform, but you need to decide how you want to move forward.
Hi ChuckPa:
I Understand What You Saying. Can We Have A Call?
Sincerely,
Tom Cohen
Check PM (upper right corner of browser)
Same problem. can u tell me how to solve this, and I logged in with apple id, does it matters?
