How do you get support around here?

Can you post the steps already taken with power user? Error messages screen shots and information that may help.

Version of Server.
Version of Windows.
Player Version of Shield:

Is there a VPN involved? Were just guessing without some real information. The forums are a lot more helpful that you realize. Look forward to some info.

Update: Did a activity search and found your previous discussion.

To update Manually go to : https://www.plex.tv/