How to Fix "Not Enough Bandwidth for any playback of this item"

General Discussions
1

I am getting a new error I have never seen before. Ive been using Plex for ages, and now it is saying “Not Enough Bandwidth for any playback of this item. Cannot Convert to below the minimum bandwidth of 103kbps. Neither Direct play nor conversion is available.”

I didn’t set any minimum nor do I see one set anywhere. Anyone seen this before?

2

If you’re using the chrome browser then that’s probably why. I had to switch to the PMP or another browser to stop that error from occurring.

3

There is an error in the current release.

The bug was found and fixed 13 days ago. It’s now on it’s way through QA.

4

As a followup, so I’m sure everything is done right, would you mind doing something for me?

  1. Recreate the error and then wait 15 seconds.
  2. Go to Settings - Server - Help - Download Logs and upload the ZIP file it gives you
  3. Also get the Media Info -> View XML. Paste that XML in here using ‘Code’ Paragraph formatting from above (highlight the block and select ‘Code’)

I’m chatting with QA and we both feel it’s worth a double check to be certain, if you can spare a few minutes.

5

was this issue fixed in Plex Media Server 1.7.6 ??

6

There are two ‘edge cases’. 77KB for extras. As I’ve been able to research since last post and having spoken with QA:

potentially the files lack bitrate info somewhere, and that causes PMS to decide there is not enough bandwidth.

It was further explained that having the View XML output for the file which fails to play will prove if what we fixed is fixed or this is another edge case or just a bad file

7

@ChuckPA said:
There is an error in the current release.

The bug was found and fixed 13 days ago. It’s now on it’s way through QA.

Is this going to fix the “Your network is not fast enough” and “Your server is not powerful enough” bugs? You seem to be ignoring that thread. It’s seriously annoying to have to drop 1080p playback down to 4Mbps 720p in order to get it to play over a gigabit connection without stuttering.

8

@taz420nj said:

@ChuckPA said:
There is an error in the current release.

The bug was found and fixed 13 days ago. It’s now on it’s way through QA.

Is this going to fix the “Your network is not fast enough” and “Your server is not powerful enough” bugs? You seem to be ignoring that thread. It’s seriously annoying to have to drop 1080p playback down to 4Mbps 720p in order to get it to play over a gigabit connection without stuttering.

Thread reference please? What am I forgetting?

9

@ChuckPA said:
Thread reference please? What am I forgetting?
https://forums.plex.tv/discussion/278911/playback-stopping-either-network-too-slow-or-your-server-is-too-slow-neither-is-true

I didn’t mean you specifically, I meant that it hasn’t been acknowleged by anyone at Plex. Whatever it is, it came with this version because never seen it before.

10

I don’t know much about windows but will share what I do know AND make sure it’s in the Windows subforum where it gets the best visibility.

General is a real ‘Catch All’. I’m sorry but I don’t have enough email download bandwidth to handle all the traffic it gets in a day (literally – not figuratively) .