Hello,
I am running Plex v1.8.0.4109 on a Synology DS1815 NAS (DSM 6.1.3-15152 Update 2) and 6GB of RAM. I have a business-class cable modem connection with 200 down and 7 up. In other words, I don’t think bandwidth or system performance should be an issue here.
I get a playback error which states: "Not enough bandwidth for any playback of this item. Cannot convert to below minimum bandwidth of 77 kbps.
My upload settings on the remote access portion of the server are set to 7Mbps.
Can someone please help me with this issue or give me steps to go on to resolve this? Thanks in advance!
-Rob
Would you please go to Settings - Server - Help - Download Logs and then attach (upload) the ZIP file it gives you here?
Sure thing. Please see attached. Thanks for the assistance.
Anything from looking at the logs?
Yes, Was just getting here to respond.
Your database is badly fragmented and needs optimization. It’s so bad, PMS can’t do anything.
Aug 07, 2017 23:00:55.359 [0x7f7b0b335700] INFO - Library section 2 (TV Shows) will be updated because of a change in /volume1/TV
Aug 07, 2017 23:01:00.242 [0x7f7b04159700] WARN - SLOW QUERY: It took 280.000000 ms to retrieve 39 items.
Aug 07, 2017 23:01:00.346 [0x7f7b11bff700] WARN - SLOW QUERY: It took 280.000000 ms to retrieve 39 items.
Aug 07, 2017 23:01:00.504 [0x7f7b0ce23700] WARN - SLOW QUERY: It took 350.000000 ms to retrieve 75 items.
Aug 07, 2017 23:01:25.366 [0x7f7b0b335700] INFO - Library section 2 (TV Shows) will be updated because of a change in /volume1/TV
Aug 07, 2017 23:01:55.361 [0x7f7b0b335700] INFO - Library section 2 (TV Shows) will be updated because of a c
These type entries are throughout your log files.
Please Optimize Database and then restart PMS. Let it restart cleanly
Thank you, I just forced it to optimize now. (It is set to run weekly as a part of scheduled maintenance). I stopped the PMS service and restarted it. Unfortunately, the identical error persists.
Would you please provide me with an updated set of log files? I’ll see how it looks now with the backup database in place
You bet. Please see attached. Thanks again for your assistance on this. I really appreciate it!
How did you move the backup database into position?
Did you do it as ‘root’ and then remember to chown plex:plex *.db and delete the -wal and -shm files (if they existed) ?
Candidly said, the db is a mess. I hate to say it but the most expedient thing to do at this point is probably burn it down and start again
IF you want, we can keep it for a bit as comparison.
sudo sh
systemctl stop plexmediaserver
cd /var/lib/plexmediaserver
mv Library Library.hold
mkdir Library
chown plex:plex Library
systemctl start plexmediaserver
Now go through the startup / first-run wizard again please. We can transfer the machine’s Identity after you’ve got it up and running.
Ok, I am not opposed to doing this if it will correct the issue. I am running Plex from a NAS, so I can keep all my media in their respective locations on the NAS, correct?
Yes, This has no impact on your media. You are only creating a new metadata Library for PMS to use
