How to raise quality on external network ?

General Discussions
1

Hi,

So I have my main computer with all files on it and I use my laptop to watch everything from my main. When i’m on the same network everything works fine but when I switch to an other network (basically external network) I can’t get better than SD to 1Mbps even if got around 15Mbps upload on my main and 60Mbps download on my laptop via wifi. It worked well a couple days ago but since today i cant get better than that

2

you should check the following two areas:

  1. On your server – Settings > Server > Remote Access:
  • Internet Upload speed
  • Limit remote stream rate
3

Do you have a bandwidth limit set on your server? During playback you should be able to change settings to increase quality.

4

I finally got it, it was my port forwarding who did reset idk how but everything was still green somehow

@tom80H said:
you should check the following two areas:

  1. On your server – Settings > Server > Remote Access:
  • Internet Upload speed
  • Limit remote stream rate

I don’t have the option to setup my upload speed ? Just have the all green message with my ports

1162×498 446 KB

The other two settings are fine

@BigWheel said:
Do you have a bandwidth limit set on your server? During playback you should be able to change settings to increase quality.

Yeah that was my problem, I could only change through like 360p 1Mbps, 0.7Mbps etc … nothing higher even with a very capable network speeds

5

@“victor130294@gmail.com” said:
I don’t have the option to setup my upload speed ? Just have the all green message with my ports

you’ll need to click “Show Advanced Settings” on the top of those settings.

@“victor130294@gmail.com” said:
Yeah that was my problem, I could only change through like 360p 1Mbps, 0.7Mbps etc … nothing higher even with a very capable network speeds

That’s fishy…

6

ok so just FYI. If your remote access was enabled but not working correctly because of port forwarding then that means the server was working in indirect/relay mode for remote access which has a bandwidth limit. more info here https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/

7

@tom80H said:

@“victor130294@gmail.com” said:
I don’t have the option to setup my upload speed ? Just have the all green message with my ports

you’ll need to click “Show Advanced Settings” on the top of those settings.

When I do click on that it brings me the bottom half with ports and IPs

@“victor130294@gmail.com” said:
Yeah that was my problem, I could only change through like 360p 1Mbps, 0.7Mbps etc … nothing higher even with a very capable network speeds

That’s fishy…

Yeah it was weird probably this is was the issue >>>

@BigWheel said:
ok so just FYI. If your remote access was enabled but not working correctly because of port forwarding then that means the server was working in indirect/relay mode for remote access which has a bandwidth limit. more info here https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/

Thanks for your help guys :slight_smile: