Remote access users restricted

Plex Media Server Remote Access
1

Server Version#: 1.16.3.1402
Player Version#: 4.0.1

Anyone connected to my server is limited to 2mb/sec quality, remote access says server is fully accessible from outside network. Any help would be much appreciated :slight_smile:

2

you should check…

  • What’s the internet upload speed from your ISP?
    If you don’t know, you can check this out using a related web service such as http://www.speedtest.net/

  • Verify the advanced settings for remote access (Settings > Server > Remote Access)
    remote%20access%20settings

    • Internet Upload Speed should be set to your max. upload speed (see bullet point above) or a lower speed if you want Plex to retain some bandwidth for other applications
    • Limit remote stream bitrate refers to the maximum bitrate allowed for each remote stream.

  • There’s an additional advanced setting in Settings > Server > Network that could impact the remote bandwidth:
    51

3

isp upload speed is 1 gb/sec download speed also 1 gb/sec

plex setting at 1000 mbps
rest same as your pics

as far as I can tell remote connection should be working, but it seems like it goes through the server relay instead. As my max quality was 328p 0.7mb/sec but then I got plex pass and it went to 720p 2 mb/sec. However I would like it to be able to play at the max quality

Also this issue does not affect the actual plex media client, but it affects the web client

4

The Relay connection explains it as that is indeed restricted.
Have you already been over the classic remote access troubleshooting? Such as…

  • Did you assign a static IP address to your Plex Media Server within your home network?
  • Did you assign a specific port forward in your router (which you publish to Plex via the advanced Remote Access settings)?

https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

5

Went through the whole guide, don’t have double nat, static ip is set. Tried auto port forward with unp and manual port.forwarding already. Turned firewalls.off temporarily to try as well.

Temporary fix is just using the plex.media player client which is unrestricted everywhere so far

6

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