How to remove an image selected as the Poster

Plex Media Server Desktops & Laptops
1

This is really weird. But I'm setting up Plex on different hard drive and I keep seeing this image selected for all my TV shows posters. I have no idea how to remove the image from plex. Everytime I delete everything under the Plex Media Server AppData folder and try again, that image keeps showing up. It must be embedded somewhere, but where?

 

Image%202015-06-27%20at%206.45.51%20PM.p
Image%202015-06-27%20at%206.45.51%20PM.png1725×818

2

Typically this an issue with Plex picking up a rogue image file within the scanned location. You can try to find the image file and delete. Or, you can disable "Local Media Assets" in Settings> Server> Agents.

3

K…

You don’t want to disable local media (because there are images you do want), and you can’t do a file search (Plex renames the files on import), SO…

  1. Add a new image to the poster section for the show.
  2. Go to your local data folder in Windows (C:\Users[username]\AppData\Local\Plex Media Server\Metadata\TV Shows)
  3. Sort the folder view by modification date. The first folder (or two) will be the one you’re looking for (it’s the most recently modified, since you JUST added an image).
  4. Go inside, you’ll see lots of folders, all encoded. Sort by date and find the top one. This should be the folder to the show you’re looking for.
  5. Open it, and go into “uploads” then “posters”
  6. You’ll find all of the uploaded images there (renamed, with no extension, so just use an image viewer to open them). Find the offending image and delete it.

Black

4

@nicksoutter File name and path to offending image file can be found in com.plexapp.agents.localmedia.log

5

This is totally ridiculous! How is it possible to even release a piece of software with no option to remove or delete incorrect metadata…!!! Even if you use another App to edit metadata in files, PMS doesn’t seem to care at all. Once a poster is found, there is no user friendly way to get rid of it again. WTF! How can that be??

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6

You are responding to some old threads. Things have changed a bit. See my response in the other thread you commented in. https://forums.plex.tv/discussion/109878/deleted-posters-still-appear#latest

7

I am new to Plex and I had this same problem as I was adding my movie collection. I tried to add a poster as a URL but it grabbed some header image instead of the right image.
Finding the image was impossible for me so I instead went to the “Fix Incorrect Match” function. It basically remapped a new movie and deleted the wrong movie and all my uploads!

8

@chinbr Plex doesn’t delete your media unless you have enabled it to do so.
Settings> Server> Library> Show Advanced> Allow media deletion

And even then, you must manually select the items and after that Plex requires you to give final approval - it gives a warning that you are about to delete media.

9

I found it hard to find the right folder when sorting by Date Modified as the parent folders still showed original date. I found another way to the folder.

Go into in the Poster selection
Right click on the poster and Inspect Element
The file name is followed by upload://posters/

Just search for that in:
C:\Users[username]\AppData\Local\Plex Media Server\Metadata\Movies
C:\Users[username]\AppData\Local\Plex Media Server\Metadata\TV Shows
or
PlexMediaServer/Library/Application Support/Plex Media Server/Metadata/Movies
PlexMediaServer/Library/Application Support/Plex Media Server/Metadata/TV Shows

5 Likes
10

Best answer! super simple solution.

1 Like