Using this page to verify support.plex.tv/hc/en-us/articles/115002178853-Using-Hardware-Accelerated-Streaming,
“(hw)” is not enabled for any transcoding.
Synology DS918+ DSM 6.1.4 update 5
Plex server: 1.11.0.4633
Not everything can be HW decoded. If the transcode target is H.264, you will see the (hw)
Did you install the 64 bit version?
@ChuckPA Yes. Just to be sure, downloaded and installed after checksum verification 1.11.0.4666-fc63598ba, Intel 64-bit.
Video: DirectStream
Audio: Transcoding DCA to AAC
That doesn’t tell me enough.
I need to know the video codec used.
The best to do is get the XML (Get Info -> view XML) and paste it
Raising_Arizona.xml attached
How many videos are in that file?
The Web page source I got was very difficult to read. It looks like 3 independent streams?
perhaps you can take a screenshot instead?
Being the DS918+ has the J3455 CPU, if DSM has been updated since PMS was installed, it’s almost guaranteed synology’s update erased the hardware transcoder permissions.
To remedy this, simply uninstall PMS and reinstall it. I reset the GPU permissions as it is installed.
Stopped, uninstalled, and reinstalled pms. No difference. Attached are screenshots and xml. It’s 1 stream afaik.
Thanks for that…
What that’s telling me is video transcoding isn’t needed. The video is directly compatible .
Only the audio is incompatible and is being transcoded by the CPU (Audio doesn’t use HW transcode) It’s working exactly as it should.
Cool. How would I verify hw coding works? I tried playing at 480p as suggested in the linked page, but the status was reported same: directsteam.
You would need to compare the player’s capabilities against the source video. E.g. Play H.265 on a device only capable of h.264. MPEG2 does not use HW decode. Another example would be to convert high bit rate H.264 to low bitrate H.264
@ChuckPA
Out of curiosity, is QuickSync or VA-API used for HW Transcoding on DS918+?
