Server Version#: 1.16.3.1402
Player Version#: up-to-date ios client (where to get the client version?)
I have selected the “Use hardware acceleration when available”, but only software transcoding is working.
i believe the relevant server log is the following:
Jul 30, 2019 23:18:21.351 [4064] DEBUG - Request: [127.0.0.1:55560 (Loopback)] GET /status/sessions (13 live) GZIP Signed-in Token (l4t3b0)
Jul 30, 2019 23:18:21.351 [4064] DEBUG - [Now] Adding 1 sessions.
Jul 30, 2019 23:18:21.351 [11304] DEBUG - Completed: [127.0.0.1:55560] 200 GET /status/sessions (13 live) GZIP 2ms 3954 bytes (pipelined: 2)
Jul 30, 2019 23:18:21.398 [2544] DEBUG - Request: [130.43.213.51:64815 (WAN)] GET /video/:/transcode/universal/session/3D703902-0F72-4CE4-8456-AF0CEA9B3322/base/header (13 live) TLS Signed-in
Jul 30, 2019 23:18:21.632 [13276] ERROR - [Transcoder] [hevc_mf @ 03bf8500] failed processing input: 80004005
Jul 30, 2019 23:18:21.632 [9912] ERROR - [Transcoder] Video encoding failed
Jul 30, 2019 23:18:21.663 [6024] DEBUG - Jobs: ‘C:\Program Files (x86)\Plex\Plex Media Server\Plex Transcoder.exe’ exit code for process 2396 is 1 (failure)
Jul 30, 2019 23:18:21.663 [8508] DEBUG - Streaming Resource: Changing client to use software decoding
Jul 30, 2019 23:18:21.663 [8508] ERROR - ClientProfileExtra: video transcode target already exists for streaming hls
Jul 30, 2019 23:18:21.663 [8508] DEBUG - TranscodeUniversalRequest: using augmented profile iOS
Jul 30, 2019 23:18:21.663 [8508] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/16821?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=C901AE1B-77E9-45B8-90B0-AA7BB9C5ADCF
Jul 30, 2019 23:18:21.663 [8508] DEBUG - Auth: authenticated user 1 as l4t3b0
Jul 30, 2019 23:18:21.663 [11304] DEBUG - Auth: authenticated user 1 as l4t3b0
Jul 30, 2019 23:18:21.679 [11672] DEBUG - Request: [127.0.0.1:55560 (Loopback)] GET /status/sessions (13 live) GZIP Signed-in Token (l4t3b0)
Jul 30, 2019 23:18:21.679 [11304] DEBUG - Completed: [127.0.0.1:51630] -2 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (13 live) GZIP 19995ms 5 bytes (pipelined: 148)
Jul 30, 2019 23:18:21.679 [11672] DEBUG - [Now] Adding 1 sessions.
Info of the media used:
- Codec H264
- Bitrate 13640 kbps
- Language Magyar
- Bit Depth 8
- Chroma Location left
- Chroma Subsampling 4:2:0
- Frame Rate 24 fps
- Height 804
- Level 4.1
- Profile high
- Ref Frames 5
- Scan Type progressive
- Width 1920
- Display Title 1080p (H.264)
Please help
