I am having issues with server access

Plex Media Server
1

Server Version#:1.43.0.10467
Player Version#: Plex for Windows - 1.112.0.359-0d79a49f
Server OS: Windows 11

Hi,
I’ve been having a lot of trouble accessing the server for the past few days. Tautulli often shows that the server is down, and then within a second, it shows that the server is up.

Plex Server Log.zip (7.5 MB)

There are two folders - Logs1 (Dated 26/01/26) and Logs2 (Dated 31/01/26)

Screenshot_20260131-155844
Screenshot_20260131-1558441080×2400 194 KB

Screenshot 2026-01-31 155711
Screenshot 2026-01-31 1557111515×860 49.6 KB

Whenever I try to play something, be it on a desktop, Fire TV Stick, or Android TV, it shows that the server is not online. In such a situation, if I wait for a while, the server appears online again. But waiting doesn’t always solve the problem. Then I have to restart the server. Sometimes when I try to play it, it shows “Unable to play”. Then I have to either wait a while or restart the server.

I tried to figure out the problem by reading the logs, but honestly, it all went over my head. I don’t know how to solve this. Please, help me. :folded_hands:t2::face_holding_back_tears:

2

Here are some general tips for a more smooth plex experience:

  1. Put your Plex server inside a private network/home network
  2. Avoid home network “fragmentation”
  3. Use a designated private IP range for your private network
  4. Give the server and your NAS static local IP adresses
  5. Avoid using more than one network adapter in your server machine
  6. Use wired network connections,
  7. Use a manually configured port forwarding, instead of relying on UPnP
  8. Disable power saving for network adapters
  9. Don’t let your server machine sleep/hibernate
  10. Don’t let hard drives spin down their platters
  11. Don’t rely on Windows to store access credentials to file servers/NAS devices
  12. Configure “DNS rebinding protection” in your router/DNS resolver
  13. Make sure all involved devices have accurate date/time
  14. Provide an Uninterruptible Power Supply (UPS) for both Plex server machine and data storage (NAS)
  15. Always use a “staging” folder for preparing your media files
  16. Don’t point a Plex library to a “naked” drive letter
  17. Stick to the Plex naming conventions
  18. Never mix up media folders, Plex data folder, and the Transcoder temporary folder
  19. Before assigning an email address to a plex.tv account, make sure it’s actually ready to receive mail

In your case, I’d give particular attention to numbers 4 – 10.