I cannot sync from servers to local client

I have both a plex server and the windows 10 plex app running on my local PC

I used to be able to sync using the win10 plex app (and my android tablet) but that stopped working months ago and i have not been able to find a solution.

I pay for the plex pass primarily so i can sync from a couple of friends servers and it is irritating that this function no longer works.

Are there plans to resolve this issue - are others having the same issues?

It says its preparing to sync, then it it just goes to idle

Help please
Tex

Anyone have any suggestions/ideas?

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