For the life of me I’ve been fighting with this for weeks and I can’t add new movies after it scans the library files what can I do? I was so frustrated I had to download a new software from a different company & it works perfect but I would still like to fix my issue please help cause PLEX ain’t working and it was always working before and yes I have updated to the latest…I am using Windows 10 64bit
Thank you in advance.
Are your files named correctly? ie. movie title (year).ext (.ext stands for extension, could be .avi .mkv .mp4 etc)
That’s almost always the issue where files not adding is the symptom…
What JasonNalley said, plus:
I’ve never changed my file names they were always the same with a .mp4 at the end lol it used to scan them and add them without an issue and has not added any more for months…
I got Emby ever since and it works flawlessly from the same folder as the one I had for Plex…
I was reading on the net and there are dozens of people with the same issue and still stuck that’s why I have up I tried for so long to follow people’s advice but the bloody thing was working perfectly fine from the same folder with the same titles as added daily same extension and then one day after an update bang it stopped working…
Doesn’t mean it’s the right way
Yes, Plex is “stricter” about naming policies than Emby is… Plex still prefers things named a certain way
Probably because they’re unwilling to re-name their files…
Correlation does not necessarily = causation.
If you want our help, you have to start at the basics, which is proper naming of files… If you choose not to follow that advice, then that’s on you, but it will remain broken, and no amount of complaining is going to fix it…
But I have tried that I’ve changed my files to the title of the movie followed by a .mp4 lol so how much simpler does it have to be? I have
scarface.mp4
Goodfellas.mp4
Casino.mp4
Etc etc etc if you think this is the wrong way to name my files I am lost for words… Please tell me them how are these simple titles that I’ve got on my drive titled all the same way confusing to the program and what is the proper way to title them?
Any help is appreciated
The matching logic used by Plex is sensitive to a few things, of which the mis-application could cause issues:
File naming. As @JasonNalley mentioned, Plex is particular about the file naming. The it should be in in the format: Movie Name (yyyy).ext
The ‘yyyy’ represents the release year of the movie.
Directory structure. Plex generally works best with a very “flat” directory structure for your media. For movies, that means pointing your library at your “Movies” directory (or whatever you named it and placing all your movies directly in the directory. If you use sub-directories, they should be in this format:
Movies\ <--- Library points here
Casino (1995)\
Casino (1995).mp4
You can have other files in the Casino (1995) directory, such as extras, if named properly.
If any of this is off, it can cause incorrect (or no matching). Sometimes this manifests as the moving being incorrectly identified as a second version of a movie already in your library. You can search for these by using the Duplicates filter when viewing your library.
If none of this helps, it may be time to collect some logs (after a failed scan). This support article describes how. Pay particular attention to step 3 (enable Debug logging). And the note at the very bottom about not enabling Verbose logging. No verbose logging, please.
Similar guidelines apply to the naming of TV programs as well.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
