So, my router is Asus rt-ac51u. Remote access works at the moment, but Plex still says it’s not available outside the network (however that works). I was told that it works but I won’t get full quality and I obviously want that. I don’t know what I’m doing wrong, been following tutorials and it just doesn’t happen.
I got a public IP from my ISP. I have to the best of my ability tried to set a static ip. Supposedly it’s something with the port forwarding but I’m just at my wit’s end.
You have to port forward outside-ip/port to internal-unroutable-ip/port. So on the wan side you create a port forward rule containing the port number of your plex server to the internal IP of the plexserver. You don’t typically have specify the port on internal side if it’s the same but some routers/firewalls. But some people will specify a really high port on the wan side to throw off scanners then map that to internal plex server port number.
So I am in the router settings, virtual server/port forwarding.
There’s Service name (Plex I assume)
Source IP: I put my public IP here
Port range: No idea what to put here so googled and checked for open ports on my system and found something that might work
Local IP: my static ip
Local port 32400 (same as in the plex setting)
Protocol: TCP (it has the option of TCP, UDP, Both or Other)
Maybe local port should be something else? Maybe range should be something else? My brain is like teflon, I really can’t process all of the different numbers that do different things
User manual reference:
Page 69 - Virtual Server / Port Forwarding
- Enable Port Forwarding
- Service Name - Plex Remote Access
- Port Range - (port number you want Plex to use – Example: 31415)
- Local IP - LAN IP of your Plex Server
- Local Port - 32400
- Protocol - TCP
- ADD
It will list show in the list
Now go to Settings - Server - Remote Access
- Manually specify public port
- Use the same ‘31415’ you specified above
- Apply
What you did:
- You told the router to forward port 31415 → Plex’s internal port 32400
- You told PMS to tell Plex.tv to use port 31415 to talk to your server
I use a different router else I’d show you my config
I did all this and now Plex says it’s available outside the network but below it says unknown private ip, unknown public ip. Plex app on my phone says it’s unavailable… I just…
Edit: Seems to be changing. Now it’s back to Not availble outside but I can access it again. Should have maybe just given it some time. But the problem still persists
Edit 2: And I don’t get why it works somewhat but not completely? Shouldn’t it be either or?
May I please see the server’s DEBUG logs ZIP file?
When something toggles / unstable:
- A firewall (host or otherwise)
- The WAN IP / ISP interference
Plex app on the phone will lag behind what’s happening.
Once the remote access config is pushed properly to plex.tv,
then restart the phone app (hard terminate and restart) so it gets the current config info
NOTE:
I found two old (extremely old) dead servers on your account. I’ve cleared them out.
Do I upload the whole zip? Something I should be masking? I’m new to this forum
Drag & drop the ZIP file into the reply window.
Give it a minute to complete uploading. (It converts to a URL)
Then click “Reply”
QUESTION: Did you select 23795 as the external port number ?
I put that on port range, and also in Plex
OK… that’s what Plex.tv is looking for – Good
I found the problem.
Plex.tv has the server throttled (temporary) due to too many attempts.
Feb 07, 2025 06:26:28.200 [132717460409144] DEBUG - [HttpClient/HCl#39] HTTP/1.1 (0.2s) 422 response from POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx
Feb 07, 2025 06:26:28.200 [132717451942712] DEBUG - [Req#72] MyPlex: Published Mapping State response was 422
Feb 07, 2025 06:26:28.201 [132717451942712] DEBUG - [Req#72] MyPlex: Got response for c5c517eb8d7166f35af5d093073993ee10167cfa ~ registered :0
Feb 07, 2025 06:26:28.201 [132717451942712] DEBUG - [Req#72] MyPlex: updating mapped state - current state: 'Mapped - Not Published (Not Reachable)'
Feb 07, 2025 06:26:28.201 [132717451942712] DEBUG - [Req#72] MyPlex: mapping state set to 'Mapped - Publishing'.
Feb 07, 2025 06:26:28.201 [132717451942712] DEBUG - [Req#72] MyPlex: async reachability check - current mapped state: 'Mapped - Publishing'.
Feb 07, 2025 06:26:28.201 [132717451942712] DEBUG - [Req#72] MyPlex: Requesting reachability check.
You also have a network configuration problem with the host.
- There is no network adapter
Feb 07, 2025 06:16:35.555 [132717430266680] DEBUG - NetworkInterface: Watching for changes on the interfaces.
Feb 07, 2025 06:16:35.555 [132717560887952] DEBUG - Detected primary interface: 0.0.0.0
Feb 07, 2025 06:16:35.555 [132717560887952] DEBUG - Network interfaces:
Feb 07, 2025 06:16:35.555 [132717560887952] DEBUG - * 1 lo (127.0.0.1) (00-00-00-00-00-00) (loopback: 1)
Feb 07, 2025 06:16:35.555 [132717560887952] DEBUG - * 1 lo (::1) (00-00-00-00-00-00) (loopback: 1)
Feb 07, 2025 06:16:35.555 [132717560887952] DEBUG - Creating NetworkServices singleton.
Feb 07, 2025 06:16:35.555 [132717560887952] DEBUG - NetworkServices: Initializing...
Feb 07, 2025 06:16:35.555 [132717560887952] DEBUG - NetworkService: Creating new service.
Feb 07, 2025 06:16:35.555 [132717560887952] DEBUG - NetworkService: Got notification of changed netwo
- It gets an IP address
Feb 07, 2025 06:29:33.751 [132717430266680] DEBUG - Network change.
Feb 07, 2025 06:29:33.751 [132717430266680] DEBUG - NetworkInterface: Notified of network changed (force=0)
Feb 07, 2025 06:29:33.751 [132717430266680] DEBUG - Detected primary interface: 192.168.1.29
Feb 07, 2025 06:29:33.751 [132717430266680] DEBUG - Network interfaces:
Feb 07, 2025 06:29:33.751 [132717430266680] DEBUG - * 1 lo (127.0.0.1) (00-00-00-00-00-00) (loopback: 1)
Feb 07, 2025 06:29:33.751 [132717430266680] DEBUG - * 2 enp4s0 (192.168.1.29) (10-FF-E0-33-F8-6D) (loopback: 0)
Feb 07, 2025 06:29:33.751 [132717430266680] DEBUG - * 1 lo (::1) (00-00-00-00-00-00) (loopback: 1)
Feb 07, 2025 06:29:33.751 [132717430266680] DEBUG - NetworkService: Got notification of changed network (first change: 0)
Feb 07, 2025 06:29:33.751 [132717430266680] DEBUG - NetworkService: Dispatch network change after two second delay.
Feb 07, 2025 06:29:33.751 [132717430266680] DEBUG - NetworkService: Got notification of changed network (first change: 0)
- The adapter goes offline again
Feb 07, 2025 07:55:31.639 [132717430266680] DEBUG - Network change.
Feb 07, 2025 07:55:31.639 [132717430266680] DEBUG - NetworkInterface: Notified of network changed (force=0)
Feb 07, 2025 07:55:31.639 [132717430266680] DEBUG - Detected primary interface: 0.0.0.0
Feb 07, 2025 07:55:31.639 [132717430266680] DEBUG - Network interfaces:
Feb 07, 2025 07:55:31.639 [132717430266680] DEBUG - * 1 lo (127.0.0.1) (00-00-00-00-00-00) (loopback: 1)
Feb 07, 2025 07:55:31.639 [132717430266680] DEBUG - * 1 lo (::1) (00-00-00-00-00-00) (loopback: 1)
Feb 07, 2025 07:55:31.639 [132717430266680] DEBUG - NetworkService: Got notification of changed network (first change: 0)
Feb 07, 2025 07:55:31.639 [132717430266680] DEBUG - NetworkService: Dispatch network change after two second delay.
Feb 07, 2025 07:55:31.639 [132717430266680] DEBUG - NetworkService: Got notification of changed network (first change
I’ve seen folks have trouble with Manjaro like this.
Manjaro and Mint do struggle as Plex servers
Ugh, so is there something to do about this or do I just live with the reduced quality?
I run Ubuntu . Others run Debian.
Redhat flavors (Rocky Linux, etc) area also stable.
I have full ISP-capable upload because my network adapter is stable.
That’s the problem you need to solve – Get the host itself stable.
PMS will work once it is
Would a new router do the job better?
the problem is not the router.
The problem is the OS installation and configuration.
You must first make certain the LAN adapter is stable.
As I stated, once the host OS is stable with that hardware then PMS will work correctly.
You need to back up and come through it slowly. Make certain the HW is stable with the OS.
I will reiterate, Mint and Manjaro have demonstrated instability with PMS.
As for the 6.12 kernel, I cannot speak to that. I am using 6.8.0 in my production servers
Alright. Thanks a lot for your help!
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