I did something stupid.. Please Plex forums your my only hope

Plex Media Server NAS & Devices
1

Server Version#:1.13.9.5456-

I’m running My Plex media server on a Synology. it was working all fine until I decided to turn on “secure connection to required”.

Now I am unable to connect to the server.

I have tried to connect to the server via the IP:32400 no luck.

I have tried this from different browsers… Chrome and Safari. the server is inaccessible from everything I have.

please help

2

You could try tunneling into the server via an SSH tunnel:

https://support.plex.tv/articles/200288586-installation/#toc-2

3

I tried this but in my terminal window I get the following

channel 3: open failed: administratively prohibited: open failed

4

Long shot, but have you unistalled plex and reinstall it?

5

No I have not uninstalled it yet but will that clear all my settings, playlist etc…?

6

Depending how much changes you have done to your server settings then it may clear them. Now as far as your media it should be fine as long as you don’t tell it to remove all media from other storages.

7

I think the media will be fine however the meta data which I changed over the years… this i what Im worried about, Iv made changes to the cover art added subs all sorts of things.

this might be a last resort I think

9

Just tried - No Luck, why even have this option if it could cause this…

10

https://forum.synology.com/enu/viewtopic.php?t=85196

Last entry, apply after normal ssh into the Synology, probably followed by a Reboot of the Synology

Edit: dunno if this exists for the Synology, the post is obviously for setting up a (crash plan) server via the Synology. See if the file exists, if yes, edit it.

Edit2: Just googled, /etc/ssh/sshd_config should also exist on the Synology :wink:

11

Thanks for the help on this Coxeroni,

I don’t really understand what your lost post is saying.

12

Ok sorry, I might be a bit more detailed (formatted text is what you enter in the terminal windows):

  1. ssh into your synology as root: ssh root@ip.of.syno
  2. edit /etc/ssh/sshd_config: nano /etc/ssh/sshd_config (I hope nano is installed, because vim is a nightmare)
  3. look for AllowTcpForwarding and GatewayPorts and change both from no to yes
  4. Save the file (ctrl + x -> y -> enter)
  5. reboot the syno
  6. try again with the ssh tunnel into the syno as before
13

So It looks like I don’t have root access as the password I use is not working

I have access to the Synology web interface do you think I can do this from there,

I will google root access

14

Probably not, but I am not a Synology expert (I don’t own one).

Root password is the same as the password of the admin account.

Try that. If that doesn’t work, ssh might be disabled for root, then you need other (valid) users credentials. Maybe some syno expert might help in this case.
If root doesn’t work, try ssh admin@ip.of.syno with the admin PW.

See here: How can I sign in to DSM/SRM with root privilege via SSH? - Synology Knowledge Center

15

Thanks for helping…

Im in with root access but Nano is not a recognised command,

now I can see the file in a web page as I tried to google /etc/ssh/sshd_config

#AllowAgentForwarding yes
#AllowTcpForwarding yes
#GatewayPorts no

are you on about VI to edit this option? if so how?

16

Just install nano then, vi is for nerds only:
In Terminal
ipkg update; ipkg install nano
Edit: Dunno if this (still) works.
If not, go with vi: http://www.lagmonster.org/docs/vi.html
vi /etc/ssh/sshd_config

If there is a # in front of both expression, delete it

17

I think Im going to reinstall the server as this is a bit beyond my level.

I don’t want to destroy my synology with my lack of Knowledge as well

thanks for the help though

18

As you wish, might be a wise choice. Good luck with the “reset”.

19

thanks :slight_smile:

20

just in installed the app still the same issue

21

It probably uses your old settings.