I finally got remote access working - here's how

Plex Media Server Remote Access
, ,
1

I am hoping this post will help someone who feels like they’ve tried everything. Let me get right to it:

IP Passthrough

I opened the port(s) on my firewall (TCP32400. Then UDP1900, etc.). Then did the NAT on my gateway. Always the same result: RA would turn green for like 3 seconds, then die. Web-based port checkers would always say 32400 was closed. So, I manned up, and called my ISP support. They logged into my gateway and said it all looked good. He poked around a bit, then asked for my MAC address. He added that to the IP Passthrough table, and BAM! It’s been up and rock-solid since then (and is shown as open via port checkers).

So, log back into your router. Go to the firewall section and find IP Passthrough. Add the IP/MAC address of your media server. My router has a drop-down showing all devices; YMMV.

Hope this helps someone who’s pulling their hair out like I was!

2

Who is your ISP?

Do you have your own router / firewall / etc. separate from the ISP provided router?

On some ISP routers, IP Passthrough assigns a public IP address to the designated device (places it directly on the Internet).

That is fine if using your own router / firewall, as it avoids Double NAT.

However, you generally do not want to place your Plex server directly on the Internet without taking extra measures to lock it down.

1 Like
3

ISP is ATT Fiber. Their equipment.

Yeah, I hear you about that double-NAT and exposing resources. Thanks. I’m buttoned down pretty good. Just trying to help anyone who might be having pains.

4

FYI, if using only an AT&T BGW320 router, IP passthrough is not required. See Changed ISP - No Remote Access with AT&T BGW 320-500 - #3 by FordGuy61.

5

Mine is a BGW210-700. Perhaps there was something else we could have changed, but IP Passthrough 100% worked on this model.

Thanks for the input!

6

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.