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I have created a real mess - hopefully someone here can point me in the right direction to fix this situation.
I have been running a Plex Media Server in house for about 5 years, streaming my saved content to my Apple TVs. Works great and I’ve added access to my music library and my video collections.
We wanted to be able to use our iPhones and iPads to view this content as well but discovered it requires a PlexPass to see/hear more than 10 seconds of content.
My wife decided to purchase a lifetime Plexpass and went in to do so and faced multiple options to login, with no idea which to choose or use she went in with her Apple ID and successfully purchased a PlexPass.
However, my Plex Media Server was logged into a different e-mail address. When I logged out on the server and logged into the account with the PlexPass access, it shows I have the lifetime PlexPass. Great. However, when I did this all my local content disappeared from the sidebar on the server.
I can’t find where to add my local content back from the server interface.
My Apple TVs still see all my local content, however.
I tried accessing the server from my iPad and it still has the 10 second restriction despite the server seeing my PlexPass purchase. The iPad does see my local content like the Apple TVs do, but I can still only play 10 seconds.
So, here are my questions.
How do I get my local content back when I use my web browser to log into the Media Server?
How do I get my iPads, laptops and iPhones to see that I have purchased the PlexPass so they can play more than ten seconds of content?
I feel I missed something fundamental in this whole process and I suspect that had I purchased the PlexPass from the account my server was originally logged in to, this would have been avoided but no where in the signup process does it stress which of those multiple login options is the one you should purchase the PlexPass through if you are already running a Media Server. Plex billing helped me get in and access the account my wife purchased the PlexPass with, but when I tried to change the e-mail address to the one my server was logged into it said that address was already in use and I couldn’t shift the PlexPass to my already working account.
Any help in pointing me to the proper support articles or instruction for fixing these issues would be greatly appreciated. I’ve been trying since early in the year to figure it out myself and I have only confused myself even further.
No, it doesn’t necessarily. Although it is true that a Plex Pass will unlock the mobile Plex apps.
But you could also just unlock the app for a single app store account with a one-time payment.
You must distinguish between the sign in of the Web app and the Plex server as such. They are different things.
It sounds as if only the web app has been signed into the Plex Pass account.
Which means the server continues to run under the old account.
Which then means that it cannot use the Plex Pass perks, and it also means that the web app which uses the new account doesn’t have access to the server content.
sign out the web app from the new account, and sign it back in to the old account. You should now again see all the server content.
Now sign out the server from the old account.
sign in the server to the new account.
sign out the web app from the old account and sign it into the new account
sign out each and every other Plex client (i.e. those on the phones, tablets, TVs etc.) from the old account and into the new – provided that you have used the same plex user account on each of these devices.
If you have previously created managed user accounts for your family members, these are now lost and you’ll have to create them again.
If you have created “full”/regular plex.tv user accounts for your family members, you’ll have to invite them to your new server. But keep in mind that if they use a regular user account of their own, they will not be able to profit from your new Plex Pass to unlock their mobile Plex clients.
I am NOT making progress with this. Another two frustrating hours getting nowhere.
I suspect part of the problem is Google Chrome. Since both the old and new accounts are gmail accounts, Google is constantly telling me someone else is trying to login.
I was using Safari but some time ago a server software update broke my version of Safari, and I have a white background and white text when I login to the server IP address.
Despite reading the article you linked to I’m still confused as to what constitutes logging into my server IP address and the web.plex.tv. It certainly doesn’t help when I think I am logged into the server (the IP address of the local server is in the URL) and then try to log out, it doesn’t let me log back into the IP address but instead redirects me to the app.web.tv login. As a result I’m going around in circles.
I believe I unclaimed the server in the old address when I was logged into the IP address.
However, logging back into the IP address using the new account under the General settings there is no option shown to claim the server under the new account identity.
By the way, I have now lost all connections to my local content on my Apple TVs. The menus items are still there but there’s no content showing when I maneuver to those menu options. So, I broke that trying to fix it. Just what I was afraid was going to happen.
First a bit of clarification:
You never log “into your server”.
If you are entering your Plex credentials, you are logging the web app (or whatever Plex client type) into your plex.tv user account.
It doesn’t make a difference whether the web app was loaded into your web browser from the IP address of your server, or from https://app.plex.tv
The server as such is also logged into a plex.tv user account.
If the user accounts of the web app and the server match, the web app has access to the server.
I assume that you are using the same web browser for the plex web app and for accessing this here forum, right?
With that out of the way, from your recent description above I conclude that you now need to “forcefully” remove your server from your old plex.tv user account.
After this is done, you’ll have to “claim” it under your new plex.tv user account.
I have my Plex media server, one Apple TV, and iPhone working now. I have a couple of Apple TVs and mobile devices to log out of the old account into the new. but I’m sure now that I can get them going as well.
