I have Plex Media Server installed but the App still wants me to download and install it

Plex Media Server
1

Server Version#: 1.20.3.3437
Player Version#:???

As mentioned I intalled plex on a new PC and wanted to add new libraries, the option for it does not appear. I only tells me to download Plex Media Server again though I have it running.
I’ve seen other threads about this but I either didn’t understand how they were solved or the solutions did not work.
I’m running plex on a Windows 10 Desktop with Chrome and I’m logged with the correct User.

EDIT: Please let me know what other info could be usefull such as logs and how to get them.

2

so you are logged into your server (plex) via a web browser (chrome)?
you should have been asked to setup media… did you CLAIM your server?
go into settings > settings > general… you should be logged there.
otherwise on the main page hover over your server name on the left pane… next to it should be a plus + sign…click that.
if you don’t see your server try expanding MORE.

3

This is what I see in setting, not sure if it should show that I’m logged there.

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When I hover over anything in the left area no “plus signs” appear.
MORE also doesn’t show options for this.

How do I Claim my server?

4

what website are you going to? how you are accessing this page?
plex.tv or 127.0.0.1:32400

5

With 127.0.0.1:32400.

EDIT: I tried creating a new account with Facebook and the issue remains.

6

Have you ever had the server installed on that computer before?
You can try this https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

not related to issue, just FYI

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7

I can’t find the “Plex, Inc.” folder that this thread shows, is that ok? does this have a different folder name now? (Searching with “Everything” software)
Thread: https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/?_ga=2.26740349.1582059000.1602872692-1220461364.1602872692

8

Just in case, I had installe plex server in this PC after the setup but never completed the log in. Then after a few months I wanted to use this again and the server options were not available, so I tried reinstalling and the issue remained.

9

SOLUTION Erasing the variables from the registry worked as mentioned in the post below, I recommend googling how to access and modify the registry separately as I didn’t know what this was and how it was modified.

10

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