I keep getting the Pop Up that states 'You've asked questions that now have answers'

General Discussions
1

Hello all

I have the Pop Up showing ‘You’ve asked questions that now have answers. Make sure you accept/reject the answers’ appear every time I visit the Forums.

I have no questions available that I need to accept or reject.

The only thing I can think of is that I once asked a question concerning the new Plex Media Player and someone moved the Question to the relevant (Plex Pass Only) section, however I do not have a Plex Pass and once the Question was moved I was never able to access it again.

Could a Mod possibly mark that Question as Answered for me?

Thanks in advance

Kevin

2

Consider it done!

And to answer that question, this was the response:

PMP should not cause the server to transcode when using PGS subtitles. Those are rendered natively.

3

Hello

Thanks for your help and the answer to my question.

Kevin

4

I have the exact same problem I used to have Plex Pass but I do not any more. I am getting the “You’ve asked questions that now have answers” all the time so my guess is that this is related to a question that I can not see.

5

@ev1te said:
I have the exact same problem I used to have Plex Pass but I do not any more. I am getting the “You’ve asked questions that now have answers” all the time so my guess is that this is related to a question that I can not see.

I’ve changed your thread over in the Plex Pass forum to be a discussion, instead of a question. The pop-ups should stop now.

6

@ev1te said:
I have the exact same problem I used to have Plex Pass but I do not any more. I am getting the “You’ve asked questions that now have answers” all the time so my guess is that this is related to a question that I can not see.

Thanks for reporting this issue. Will get looked into. And yes you do have questions on PlexPASS forum that you did not bother to accept any of the answers given to you - the question about paying for mobile plex apps.

7

@sa2000 said:

@ev1te said:
I have the exact same problem I used to have Plex Pass but I do not any more. I am getting the “You’ve asked questions that now have answers” all the time so my guess is that this is related to a question that I can not see.

Thanks for reporting this issue. Will get looked into. And yes you do have questions on PlexPASS forum that you did not bother to accept any of the answers given to you - the question about paying for mobile plex apps.

I assumed that was the case, however I could not accept any of the answers even if I wanted to since I ended my Plex Pass Subscription and thus lost access to the forum.

8

@ev1te said:
I assumed that was the case, however I could not accept any of the answers even if I wanted to since I ended my Plex Pass Subscription and thus lost access to the forum.

Yes it is a problem and it is a limitation of the forums software.

We need to manage each case as it arises - as was done here by changing your PlexPASS Question to a Discussion.

9

I have this pop-up too. But when I click on it, of the two threads that come up, one is already answered, and one isn’t a question.

10

@tikilab said:
I have this pop-up too. But when I click on it, of the two threads that come up, one is already answered, and one isn’t a question.

Please provide links to the threads and attach screenshots of the pop ups

11

I had a new question answered and that seems to have cleared up the issue.