I no longer get the option, (Claim server) on plex.tv

Plex Media Server NAS & Devices
1

Hello everyone

I have been using plex for a few years now, with no problems, until now.

I have Plex media server installed on my Synology DS214PLAY

I have a Plex pass.

My media player is an Nvidia Shield from 2018 approx.

The problem started when my Plex froze on the Shield I chose: f

orce plex to stop:

After that, I have no longer been able to get in touch with my server.

I have tried deleting and reeinstall, Plex media server from my Synology,

but it does not help either.

I have updated to latest version 1.22.0.4163-d8c4875dd and Synology is running DSM 6.3.4-25554

But i no longer get the option, (Claim server) on plex.tv

If I try to install Plex media server on my windows pc, Claim server comes up right away on plex.tv

I can not figure out what is going wrong.

I have searched on various Plex forums but it does not help me.

I need some good ideas from the ekxperts  thanks in advance

(Sorry for my English)

2

Make sure to access your server through its local IP addresss (or localhost / 127.0.0.1) in order to complete the setup. You cannot claim a new server through the hosted version of Plex Web (http://app.plex.tv/desktop).

Use:

3

Hi tom80H
My server is running on my Synology NAS
I tried to open 192.168.0.50:32400/web on my Macbook, but I come to the same page where I can not Claime server?

4

Hi again

Ive solved the problem by doing this:

Open File Station and navigate to:
Plex/Library/Application Support/Plex Media Server and rename Preferences.xml to Preferences.xml.old

5

ok I give up… :frowning:
Now I can see Claims server, but nothing happens.
It thinks for a few minutes and then nothing more happens

But now I can see the server and my folders with movies

6

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