Cannot claim Plex Server (synology DS218Play DSM 7)

Plex Media Server
1

Server Version: Synology DS218Play (DSM 7)
Plex Media Server Version: PlexMediaServer-1.25.2.5319-c43dc0277-aarch64_DSM7.spk
Plex Media Server (3).log (564.0 KB)

I once again having problems claiming my server. I’ve already tried the following things, none of which have worked:

  1. Restarted both the router and NAS
  2. Ensured VPN is turned off
  3. Signed out of both Plex Server and Plex.tv client
  4. Restarted Plex Server
  5. Signed back into Plex Server using http://myip:32400/web/index.html , in fresh browser window
  6. Try to claim server and it fails with no information.
  7. Signed back into Plex client and tried again.
  8. Tried running claimpms.sh on both NAS and laptop to claim server, and both failed.

I don’t understand why plex has a problem connecting to its server from my NAS, and I don’t understand the errors provided in the logs to debug. I’ve attached the logs. This issues keeps happening to me every other month or so, and with almost every plex update. Anyone have any ideas?

2

Are you trying to claim it using the QuickConnect.to URL it presents in Package Center?

If so, switch to using the direct LAN IP http://192.168.1.218:32400/web using an Incognito browser window.

After it’s claimed, you can switch back as well as use the Quick Connect link (except you’ll be ‘remote’ even when local. (DSM doesn’t handle this right)

3

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