I think Plex is malfunctioning

General Discussions
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1

Nvidia shield with external SSD
Plex version: 1.19.5.3112

Hello all,

Today I have experiencing so many troubles and have no idea what is going on.

  1. I had about 20 of youtube clips under Movies category and all the clips are gone. Tried to add a new category under another video and it says “There are no items in Library”
  2. All the mp3 titles disappeared ( Input title again → Save → Scan library → titles are gone again)
  3. Uploaded new mp3, mp4 files don’t appear in library.

Could you help me please?

Thank you! :slight_smile:

2

clips aren’t movies. Why don’t you use an “other videos” library?

not sure what "input title again " means. Are you are editing metadata?

3

Thank you for your reply.

  1. Youtube clips -> The thing is it worked until last week and they are gone today. Yes, I tried “other videos” too. Still it says “There are no items in Library”
    image

  2. For sorting purpose, I edit ‘General’ information.
    image

  3. Uploaded new mp3, mp4 files don’t appear in library. <- No clue for this question?

4

In addition to this, I’ve got 1 more issue.

1 of movie folder gives me an error message “There was an unexpected error loading this library”
and I wanted to delete it. But I can never delete.

Thank you.

5

Plex Media Server Logs_2020-08-24_15-07-57.zip (4.8 MB)

6

Unfortunately it looks like you have a lot of database corruption, which is not straight forward to fix (if it can be) on the Nvidia Shield. You would need to move the Plex Data folder to a USB drive or something. Access the database on it with your computer and attempt to fix. Then reverse the process.

Aug 24, 2020 13:58:24.372 [22128] ERROR - SQLITE3:0x7fffffff, 11, database corruption at line 64757 of [bf8c1b2b7a]

Not sure if all of your libraries are having the issue or just the one with Youtube clips

7

Thank you for your follow up.
Nothing works on Plex actually.
I am just a beginner of Plex media server and don’t know if I can fix this database corruption.

In worst case scenario, I have to reset everything and start over from scratch again.
Would you mind giving me instruction for that please?

Thank you again.

8

to start from scratch

  1. go to the setting of the sheild itself and under Apps find Plex and clear the app data.

  2. go to https://app.plex.tv/desktop#!/settings/devices/all. find the server there and click the red X to remove it from your account.

  3. just start the Server app on the shield again and it will start as if you never used it.

9

Thank you for your help!

10

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