Regardless of your global location,
C. You have the right to have Plex delete the Personal Data that it has collected. After verifying your identity, Plex will delete Personal Data associated with your account except that we may retain archived copies as required by law. Keep in mind that this option will result in the deletion of your Plex account. mailto:dataprotection@plex.tv?subject=Data%20Delete%20Request) to email our Data Protection team (please include details of what you are requesting in the body of the email).
You mean deleting your account doesn’t do this automatically? Wow.
I kind of want to do this, but I don’t like that it comes at the cost of throwing your lifetime Plex Pass. While that may seem moot given I’m not using it any longer anyway, somewhere in the back of my mind I’m hoping a new leadership team will eventually get back to sanity and make things right again. It would be nice to be able to reboot in that case. (and for another long shot, I suppose if there’s ever a class action, you might be throwing away your settlement rights if you voluntarily surrender the pass first.)
This passage is in there because it is required by law.
If you delete your account account here https://app.plex.tv/desktop/#!/settings/account it will have the same result as requesting it per mail.
The passage “except that we may retain archived copies as required by law” is in there because there may be hypothetical court orders or other laws (either U.S. law or your local legislation) preventing Plex Inc. from deleting them completely.
This text is written in “legalese”, designed to cover all bases and sometimes difficult to decipher for laypersons.
It says it does on the account delete page, as pointed out by @OttoKerner .
However this comes down to a question for me - when i click account delete, I am believing the words written on the screen which say they will delete my data within 30 days. pinkie promise. In my view, just like they promised not to record titles of what i played. Do I then believe that action will be taken automagically?
Whereas making an official written request under the privacy policy is a formal request governed by a specific section of the privacy policy which does not rely on a promise at the account deletion screen, it relies on an implied term of the contract between plex and I.
It comes down to a simple question of “do you trust plex to do this automatically when you delete an account or do you want to make a formal written request as part of the contractual terms” . Even if the reply is an auto responder, legally I have a document which shows I requested my right of erasure (the email).
I chose to do both (delete account and invoke H(c) of privacy terms. It seems the deleting of my forum account is taking some time, as I agreed to anonymisation of the forum post author (me), rather then they be deleted. The plax actual account itself is deleted.
you might be throwing away your settlement rights if you voluntarily surrender the pass first
Id be surprised if ones rights can be thrown away by closing an account in response to a violation of privacy. However, that could be a jurisdictional thing. I was still a member at the time of the event, and nothing can change that.
