I'm a moron! Can't get remote access to work

Plex Media Server Remote Access
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21

I have two PLEX Servers (Old one is DELL Windows 10 Home and new one is ASUS Windows 10 Pro), both accessing the same media stored on the ASUS. I moved all my external drives on to the ASUS as internal and shared the drives.

No problems with the server on the old DELL Server, but the new server continually has issues with some or all streaming devices (LG WB OS PLEX, Apple TV PLEX app, Roku PLEX app, Fire TV App)

So sometimes it is only on one app other times all. Sometimes the server appears to be working and I am looking on the web browser and it loses connection with the app.

I am at a loss. Been dealing with this or 2 - 3 months

22

Do you have problems streaming locally too, or only remotely?

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I have problems remotely and local. Even using the web browser on the computer the server loses connection to server.

Its weird I cannot access the server on browser but it will play on an app sometimes.

I have port forwarding on my Google Nest WiFi (got rid of double NAT).

24

It usually doesn’t change much, but because you’re having local access problem too, have you set a static IP on your server?

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Yes, Sorry did not state that. Static IP

Bottom IP .225

13905
13905481×1041 23.3 KB

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Ok, settings > Remote access

All green?

27

If you are behind a CGNat afaik you need to contact your ISP to try to get a static public IP. Because a CGNAT basically creates a double nat situation where you don’t have access to the public facing router. Unfortunately many ISPs will charge for this.

28

Yes, Usually Green, I am slow responding as I just reset my Google Nest WiFi network in case there were issues from when I had double NAT issue.

I have been at a loss. I wonder if it is Secure connection related? I have i9t at preferred, until it says I cannot connect. LOL

29

Really haven’t made much progress here. I did contact my ISP and confirm I am under CGNAT for IPV4 but have a public facing IPV6 address.

I’ve continued to try and resolve this on my own, but am still struggling to get anything connected on my Samsung TV and my Apple devices are still connecting indirectly.

I understand the for IPV6 to work, I either need an AAAA record or use a custom URL within the PLEX server.

I use a DDNS for my router for other reasons which I imagine should work. Can I just add the custom.ddnsserveraddress.com + port number into the custom URL field? I have IPV4 and IPV6 enabled in the router and the server.

Is there a simple way to get this working? It seems that IPV6 has been a tossed around issue for quite some time. I think it can work, the question is how to get it running for easily for everyone, especially those of us who have a PLEX PASS.

30

CG-NAT is annoying yes, but it’s widespread now and that’s the future.

Getting Plex to be accessible over IPv6 isn’t too difficult (see this), but do realise: the clients who connect from the outside also need to be on IPv6. If your mobile phone carrier or the network at work are still IPv4 only, you still won’t be able to reach your server.

31

Hello Certuna,

I was traveling so I wasn’t able to respond sooner.

I have checked with my ISP and they have an IPv4 option but I’m not sure I need it. I have a DynDNS that is associated with my router. Can I just add https://mycustom.dns.com:32400 to my configuration in Custom server access URLs?

32

If you’re behind CG-NAT, a dynamic DNS provider doesn’t help with remote access. What’s the IP address that this mycustom.dns.com record resolves to?

33

It resolves to my cg-nat ip4 address. It does work for somethings.

34

The problem with CG-NAT is not with DNS. No matter what the DDNS address resolves to, if the NAT server on the ISP’s side doesn’t map the required incoming ports to your private address, remote access won’t be possible.

35

Don’t get me wrong, I’m not being combative. I’m just trying to get this working. I really like Plex! I’m sure the issue is my expertise.

I’m just trying to get this working remotely. :grinning: I can get a fixed ipv4 address but I only casually use remote access so I’m looking for an easy solution.

36

So as you can imagine, things are never as simple as they first appear to be. My setup involves not only Plex, but also a VPN service. The service prefers only ipv4. So I’m moving the clients that require the service to their own dedicated situation and then I’ll be able to test IPv6 with Plex and make sure everything else works.

I will post when I get the testing and reconfiguration completed. Thanks for your advice.

37

Ah yes VPN adds a whole different layer of possible issues :slight_smile:

IPv6 could help in your case, but if you can get a public IPv4 address from your ISP for not too much money, that’s probably worth paying for.

I’m as pro-IPv6 as anyone, but the combination Plex + IPv6 is not quite mainstream yet, it’s all done by undocumented manual settings.

38

So, I did some testing today and it looks like I cannot turn on IPv6 so now I’m pursing the static IP4 route.

39

I’ve requested the static IP address. Should be working in a couple of days. Hopefully so will my Plex remote connections!

1 Like
40

The IPv4 static address was put in place last night and Plex remote started working immediately. Problem solved.