Server Version#: 4.87.2
Player Version#: 1.61.1.3432-3929cb60
I’ve been struggling with this issue for months and I can’t seem to find a solution. I have my server set up with a couple of large storage HDDS. I’ve tried to set up remote access several times in several different ways and there’s no point to it.
I’m running plex on Windows 10 by the way.
I enable it, it says is fully accessed from outside, a few seconds later it goes back to red telling me that it’s not accessible with this message “Tip: It looks like your server may be connected to the internet through multiple routers or other network devices. Try connecting it directly to your primary device or visit our support site for more information about troubleshooting this “Double-NAT” scenario.”
Fine…I go into the article and followed the instructions there. I assigned a static IP address to my computer which is the server at the same time, and I manually configure the port forwarding in my router (Archer A7) and nothing. The same thing happens.
Earlier today, I messed around with my internet modem because I read that a Bridged connection might resolve the double Nat issue, my connection was set to RoutedWithNat, so I switched it to Bridge connection, and it kind of worked I’m not sure, but I messed up my internet connection, my wifi went down, and I was only able to access the internet through ethernet cable. I left the remote access without manual port forwarding for a while and it seemed to work. But it’s not confirmed as I need to test it for longer.
The problem is that when I try to access my server outside my network, it’s not a direct connection, but through relay, so the quality of streaming is very poor. So that’s why I’ve been trying to set up remote access for quite some time now.
Any ideas or suggestions would be greatly appreciated.
Can you verify if your ISP is providing a routable IPv4 address to your router?
Many ISPs only assign private IP addresses which aren’t accessible from the outside, e.g. in a CGNAT configuration.
Generally it’ll be important to be clear about your internet access and home network setup. The more active components you have, the more hops you have to take to configure a forwarding from each network down to your server.
As for the remote access status indicator… that initial “green” status can be quite misleading. Basically Plex will show a green status while it’s attempting to verify the actual remote access status. So even if your setup isn’t working, it’ll initially show as “green” for a few seconds
Thank you for replying @tom80H, I tried to read the article you attached to your response. For me it’s quite difficult to understand to be honest. I’m not sure how to check if I have a routable IPv4. I assigned a static IP address to my pc following the indications here, and then went into my router to set up port forwarding which for now it looks like this:
Service type: Plex (just the service name)
External Port: 30000 (I had 32400 a few moments ago)
Internal IP (The static IP I assigned to my computer which is the same showing in the remote access page in Plex as private IP)
Internal Port: 32400
Protocol: TCP
When I go to canyouseeme.org, it detects the public IP address that is shown in the remote access page in plex, and under the “port to check” is default to 80, so I change that to 32400 and it says it can’t see me, I changed that to 30000 to as well, and the same thing happens.
Your router should have some information on its public or WAN IP address.
This should e.g. not be a private network IP address.
You could check some more common ports or contact your ISP if they’re filtering/blocking certain ports (potentially asking them to open your specified public port for you).
I had the chance to test the Bridge mode in my router, and it actually works. In my ISP modem, under the LAN section there’s an option called “NAT mode”, and there are 3 choices:
-RoutedwithNat (This is the default one)
-Bridged
-RoutedwithoutNat
So when I change to bridged mode, it disables all Wi-Fi connections as well as all other Lan ports in my modem but one, but this option actually allows me to keep the remote access active with no problem. But because there’s only one “active” port during bridged mode, there’s no option to connect a router to fix the Wi-Fi issue.
Do you guys know anything about this? maybe a workaround?
not sure about their model.
keep in mind that bridge mode basically means you no longer establish a network of your own (= your personal home network) but are part of the ISP’s overall network instead. I don’t think that’s desirable.
when you hear people discussing bridge mode it’s usually because they have multiple routers or network components inside their home network which establish subnets of their own
Yeah, it doesn’t sound good. Well, I guess remote access is a no go for me then. I have no idea what I’m doing or how to do it, so I’ll just leave it as it. Thank you for your help @tom80H
They should really do something about that. I think I see a question related to that indicator every day I look at this forum. It confused me too, when I was first setting up remote access. We want to believe what we see… The indicator should start in an undetermined “testing…” state and then flip to the true state.
Since it works in bridge mode there is no ISP-level problem, which is the most important thing. Good luck if you give it another try. Networking can be very frustrating.
You are using terms that don’t make sense and haven’t explain your topography yet so it’s difficult to help. You refer to your isp modem and changing to bride but a modem is not a router and there are no such options on a modem. If you are referring to an ISP provided modem/router combo then it would have those settings. If you are using a tp link router then you would change your ISP provided modem/router to bridge mode then connect the tp link router to that modem and let that router to the wifi etc. Changing anything to bridge mode should not affect your wifi unless it is a router that you are using for wifi. And even then depending on the model it should still be connecting to wifi it just won’t be the router anymore.
I call it a modem because I don’t know if it is just a modem or a modem/routed provided by my ISP. “You are using terms that don’t make sense”, of course I am, I don’t know what any of this means, I’m not tech savvy at all. I tried to go into Fiverr to see if anybody could help me out with this set up because I don’t know anything about this or very little about it. My ISP provided modem or routed, whatever you wanna call it has those settings for me to change (Bridged, RoutedwithNat, RoutedwithoutNat mode), and I also have a separate router that purchased separately. But the cable that connects to the internet is connected to that modem or modem/routed that my ISP gave me. And when I changed the setting to bridge mode actually killed the wifi and disabled 3 out of 4 LAN ports in that modem, so only one connection was allow. I spent a whole day yesterday struggling trying to revert that change until I finally did it. My ISP gave me an Arris modem or router, don’t know exactly. And I bought a router on my own, a TP Link Archer A7. So, yeah, that’s the info so far, but that’s why I said before that I’m quitting this type of set up. It’s not worth it for me. I don’t know how to do it and the more I read about it the more difficult it seems.
Who is your ISP? And what is the specific model number of the provided modem? That might trigger some better information from the users here.
Some ISPs are known to make it…challenging…to add your own router behind the ISP-provided hardware. When I set up wireless router for my parents, the router would not work until I called the ISP and they unlocked a specific port on their modem to plug into.
I was trying to work with somebody from Fiverr, and the guy was really nice and gave me some pointers and we tested something before moving forward with arranging a meeting to work on this. And it turns out that my ISP has me behind a CGNAT, so at the moment it’s not doable this remote access thing. In my country my ISP is Tigo. I have an Arris tg2482a modem/router. I’ll try to go into bridge mode with this modem tomorrow and will connect my Archer A7 router to it and we’ll check if that fixes the CGNAT issue. If it does, then it will be possible to set this up.
You always have the option of getting an account with a VPN service that provides you with an IPv4 address.
You could run it at the software level on your Plex server if that’s all you ever need tennis access to, or many VPNs can be configured at the router level, so you could access your entire network if you wanted access to other parts of your network.
As I was told and after testing it myself, remote access only works in bridge mode if I connect my PC which is also my server to the only working LAN port that’s left after enabling bridge mode in my router. It doesn’t work if I connect my actual router to the ISP modem. So that was a bust.
So I called my ISP and tried to explained the whole deal at the best of my abilities, they were confused and I don’t think they knew exactly what I needed, so they offered me to change my IP address, and they told me to test what I was doing after this new change, and if that doesn’t work, they offer static IP address, but that’s for a business plan, which I assume is way more expensive than my home plan.
So, they changed the IP addresss, and for some reason, it worked, I didn’t even have to configure anything else on my router, since remote access was already enabled, it just connected and it’s been working fine as it should since then.
The new IP address now matches what I see now in the IP address in my router. So maybe that means tha they took me off the CGNAT I was in. I don’t know, but I do know that it’s working properly know.
Thank you everybody that tried to help me on this. I appreciate it.
Isn’t Bridge mode for wifi? What if you’re connected via ethernet? I’m running into the same issue. Setup my static and port forwarding and still can’t get it to connect. I’m using Ubiquity Unifi Network with a USG.
It’s an operating mode for network components in general. It specifies if a device establishes its own subnet or enhances an existing one.
You’ll usually apply it to components inside your home network (e.g. WLAN access points) when you don’t want unnecessary segmentation (e.g. all components inside the home network being able to see/speak to each other vs. WIFI components not being able to access wired ones).
If you put an ISP modem/router into bridge mode you basically give up having an actual home network. The only use case I know of where people were willing (required) to do this, is if they have a separate router to „run“ their home network (e.g. one which offers more configuration options compared to a limited ISP model). It’s certainly not good practice to place „all your stuff“ straight into the ISP‘s network… it’s like removing your house door.
