Incorrect EPG Metadata

General Discussions Plex Features
1

Looking at the EPG right now, I can see 4 episodes of Fixer Upper on HGTV which is correct. What isn’t correct is that there is no thumbnail, no season info, and that all 4 episodes have exactly the same metadata.

Now, I’ve gone and downloaded the xmltv file it’s using and I can see the episodes of Fixer Upper in there, however they all have different metadata:

		<title>Fixer Upper</title>
		<desc>A couple tours the Western Hills neighborhood of Waco, Texas, in the search for a four-bedroom home with an open floor plan.</desc>
	</programme>
	<programme start="20180614140000 +0100" stop="20180614150000 +0100" channel="hgtv.us">
		<title>Fixer Upper</title>
		<desc>A couple want an open-concept house with plenty of room for their children, which is closer to schools.</desc>
	</programme>
	<programme start="20180614150000 +0100" stop="20180614160000 +0100" channel="hgtv.us">
		<title>Fixer Upper</title>
		<desc>A couple wants Chip and Joanna to help them renovate their ranch which has been abandoned for a decade.</desc>
	</programme>
	<programme start="20180614160000 +0100" stop="20180614170000 +0100" channel="hgtv.us">
		<title>Fixer Upper</title>
		<desc>Soon-to-be empty nesters want to find a home close to Baylor University, where their children will be attending college.</desc>
	</programme>
	<programme start="20180614170000 +0100" stop="20180614180000 +0100" channel="hgtv.us">
		<title>Fixer Upper</title>
		<desc>After a decade in Chicago, a couple tours three houses in Woodway, Texas, looking for a large kitchen and big backyard.</desc>
	</programme>```

As you can see however, the metadata is missing information and is identical for all episodes.  It's worth mentioning that if you do an EPG refresh, then it seems to take the current episode playing metadata for all episodes

![](/uploads/default/original/3X/6/8/684ece5a249a0f3bc86000a68b7b334be30c9770.png "")
![](/uploads/default/original/3X/0/b/0b69a65f0e8217cadd4a655c14330644dfea1d1a.png "")

I've attached log files of an epg refresh for reference
2

Thanks for the log. There would have been earlier log files as well. The log starts from 51% of the EPG Refresh. The interface documented here would get all the logs
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

I can see an error fetching the enhanced guide data for the show.

Jun 14, 2018 15:29:55.719 [4616] DEBUG - EPG[xmltv]: Failed to retrieve universal details for 'Fixer Upper' movie

Could you let me have zip of the full xmltv file.
I am not sure at this stage if i need any other info

3

I understand that the reason for the enhanced guide search looking for this as a movie rather than TV show is because the XMLTV data does not have TV episode/season information

The advice is to look for a better XMLTV source than the one you are using

4

Or use the Plex Gracenote EPG