The image of the actor / producer “John Payne” is wrong; instead, of the actor , I see the musician . The details of John Payne are actually correct; it’s only the image that’s wrong. I’m using “Plex Movie” as both scanner and agent. You can find John Payne by searching for one of his movies; “Kans…

It is fixed. https://watch.plex.tv/person/john-payne-2 It may take a bit for caches to be cleared so your server picks up the change when metadata refreshes

Thanks. I’ve reported it to the metadata team.

Thanks @ChuckPa . How long will it take for the metadata changes to occur? I’m still seeing the wrong person for John Payne. Aside from “Refresh Metadata” on a movie/show, is there an easy way to forcefully refresh profile pictures for people?

Hi @ChuckPa . The metadata still doesn’t seem to be updated with the correct actor’s photo. How long does this process usually take?

I think you just need to refresh metadata

@BigWheel can you have someone fix this one Sasheer Zamata profile picture requires fixing (looks like a zoomed piece of clothing fabric) I reported it to months ago and it’s gone ignored even after bumping …

I changed it to something else, hopefully it fixes the weird crop.

Thank you, looks good here → https://watch.plex.tv/en-GB/person/sasheer-zamata

Incorrect image for the actor "John Payne"

Plex Media Server Metadata & Adding Files

tkenn1s February 6, 2026, 2:26am 6

Great! Thanks @BigWheel. Would doing The Plex Dance allow me to update the local metadata faster?

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Incorrect image for the actor "John Payne"

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