Server Version#: 4.47.3
Hi iv been having problems with remote connection.
When i login remotely or any of my family login they get indirect access.
iv tried logging in on the same network and still getting indirect access. This seemed to of started week or two ago as iv not had any problem before this. I have port forwarding all done, so its not that and other then updating plex update iv not charged anything.
any help would be great
thanks
open Command prompt and run the command below:
tracert 8.8.8.8
do you see any IP starting with “100” ?
Hi CostaHT
no i dont none are starting with “100”
go to settings > remote access. Let me see your configuration
Go to Network and disable ‘Enable relay’ then restart the server application.
Any change?
now it showing as unavailable
ok, enable it back. Can you share the result of that tracert ?
2 5 ms 5 ms 5 ms 172.16.10.46
3 * * * Request timed out.
4 13 ms 7 ms 7 ms 213.121.98.128
5 30 ms 36 ms 28 ms 87.237.20.138
6 9 ms 8 ms 15 ms 72.14.242.70
7 8 ms 8 ms 7 ms 74.125.242.65
8 34 ms 30 ms 20 ms 172.253.66.87
9 9 ms 8 ms 8 ms dns.google [8.8.8.8]
I need you to tell me the entire story. Was the first hop 192.168.1.1, then 172?
no it was my gateway ip
Ok, they’re not using IPs from the range 100, they are using “172.16”.
Your internet provider put you behind a CG-NAT. You will have to call them and say you need you Valid IP back. They probably will charge you for that.
thanks for your help on this il have a look into it, just funny that it stopped working a week or two ago
thanks again
Indirect access because of CGNAT is plausible, but not confirmed from a tracert.
If you visit canyouseeme.org or ipquail.com, does your IPv4 address shown there match the “Public” address shown in your “Remote access” screenshot above?
172.16 is after his home gateway. How will the packet return?
The only scenario I can see that happening is if the ISP router is responding with its own loopback or management interface IP.
In @liambaden’s Remote Access screenshot above, Plex shows “Fully accessible”. That means a MyPlex end-to-end reachability check was successful.
Traceroute doesn’t prove (or disprove) NAT. The best way to confirm double or CGNAT is to compare the local router’s WAN address with something like canyouseeme.org or ipquail.com results.
If the ISP is BT then CGNAT is very likely, but I’d love to understand why his Remote Access screen shows “Reachable”. Very few ISPs support UPnP or NAT-PMP alongside CGNAT.
Is any VPN involved?
Hi Volts
i when to canyouseeme.org and it says your ISP is not blocking port 32400.
i dont have any VPN installed on the computer.
like i had said other then updating plex iv not changed anything
