Server Version#: 1.23.6.4810
Player Version#: 5.20.1
Platform Version#: 6.1.0
I seem to be getting intermittent An unexpected playback problem has occurred on my LG G1 webOS app. These errors are completely intermittent. As soon as I back out and try playing the exact same media, it works perfectly. It happens when I initiate playback, and after I retry and finish the episode and move to the next one, it will usually happen again. It does not happen every time, and I cannot figure out how to consistenly reproduce it. It’s mostly just annoying. I have not noticed it on other platforms, though I do not watch enough on anything other than webOS to verify that it only occurs on that version. Debug logs from the client below.
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] Navigating to screen: VisualMediaPlaybackScreen
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] [PlaybackMetrics] Attaching playback metrics to PlayerController
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] [PlaybackSessionController] playback state changed to: stopped
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] [SubtitleConnectionManager] Subtitle connection ignored. App is not rendering subtitles.
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] [ServerConnectionTestManager] Stopped
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] Navigated to screen: VisualMediaPlaybackScreen
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] WARN - [Plex for LG] [redacted] _onOnPlayPauseInvokedChanged is not defined for @autoCallback property: onPlayPauseInvoked
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] [MDE] Application decision, directPlay: false, directStreamVideo: false, directStreamAudio: false
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] Cannot direct play with protocol: http, codec: truehd. Not found in profile.
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] Cannot direct stream with protocol: hls, codec: truehd. Not found in profile.
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] Cannot direct play or stream. Server does not support transcoding subtitle codec pgs
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] videoStream: {
"id": 1296393,
"streamType": 1,
"default": true,
"codec": "hevc",
"index": 0,
"bitrate": 7026,
"language": "English",
"languageCode": "eng",
"bitDepth": 10,
"chromaSubsampling": "4:2:0",
"codedHeight": 1080,
"codedWidth": 1920,
"colorPrimaries": "bt709",
"colorRange": "tv",
"colorSpace": "bt709",
"colorTrc": "bt709",
"frameRate": 23.97599983215332,
"height": 1080,
"level": 150,
"profile": "main 10",
"refFrames": 1,
"width": 1920,
"displayTitle": "1080p (HEVC Main 10)",
"extendedDisplayTitle": "1080p (HEVC Main 10)"
}
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] audioStream: {
"id": 1296394,
"streamType": 2,
"selected": true,
"default": true,
"codec": "truehd",
"index": 1,
"channels": 6,
"language": "English",
"languageCode": "eng",
"audioChannelLayout": "5.1(side)",
"bitDepth": 24,
"samplingRate": 48000,
"displayTitle": "English (TRUEHD 5.1)",
"extendedDisplayTitle": "English (TRUEHD 5.1)"
}
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] subtitleStream: {
"id": 1296396,
"streamType": 3,
"selected": true,
"default": true,
"codec": "pgs",
"index": 3,
"language": "English",
"languageCode": "eng",
"headerCompression": true,
"title": "Signs / Songs",
"displayTitle": "English (PGS)",
"extendedDisplayTitle": "Signs / Songs (English PGS)"
}
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] Cannot direct play subtitles. Reason: Server required to burn subtitles
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] [MDE] Server decision, directPlay: false, directStreamVideo: false, directStreamAudio: false
Jul 21, 2021 22:34:00.101 [0x799ce5029b38] INFO - [Plex for LG] [redacted] reason: App cannot direct play this item. Direct play is disabled.
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] videoStream: {
"bitrate": "8859",
"codec": "h264",
"colorPrimaries": "bt709",
"default": "1",
"displayTitle": "1080p (HEVC Main 10)",
"extendedDisplayTitle": "1080p (HEVC Main 10)",
"frameRate": 23.976,
"height": "1080",
"id": "1296393",
"language": "English",
"languageCode": "eng",
"streamType": 1,
"width": "1920",
"decision": "transcode",
"location": "segments-av"
}
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] audioStream: {
"bitrate": "375",
"bitrateMode": "cbr",
"channels": 6,
"codec": "aac",
"default": "1",
"displayTitle": "English (TRUEHD 5.1)",
"extendedDisplayTitle": "English (TRUEHD 5.1)",
"id": "1296394",
"language": "English",
"languageCode": "eng",
"selected": "1",
"streamType": 2,
"decision": "transcode",
"location": "segments-av"
}
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] subtitleStream: {
"burn": "1",
"default": "1",
"displayTitle": "English (PGS)",
"extendedDisplayTitle": "Signs / Songs (English PGS)",
"id": "1296396",
"language": "English",
"languageCode": "eng",
"selected": "1",
"streamType": 3,
"decision": "burn",
"location": "segments-av"
}
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] augmentations with profile: Generic
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-transcode-target streaming videoProfile hls mpegts h264,hevc,mpeg2video,mpeg4 aac,ac3,eac3,mp2,mp3
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation videoAudioCodec mp2 upperBound audio.bitrate 350
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation videoAudioCodec mp3 upperBound audio.bitrate 350
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation videoCodec h264 upperBound video.level 51
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation streaming videoTranscodeTarget h264 hls upperBound video.bitDepth 8
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation streaming videoTranscodeTarget h264 hls upperBound video.width 3840
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation streaming videoTranscodeTarget h264 hls upperBound video.height 2160
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation streaming videoTranscodeTarget hevc hls upperBound video.bitDepth 10
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation streaming videoTranscodeTarget hevc hls upperBound video.width 3840
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation streaming videoTranscodeTarget hevc hls upperBound video.height 2160
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation streaming videoTranscodeTarget mpeg2video hls upperBound video.bitDepth 8
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation streaming videoTranscodeTarget mpeg2video hls upperBound video.width 1920
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation streaming videoTranscodeTarget mpeg2video hls upperBound video.height 1080
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation streaming videoTranscodeTarget mpeg4 hls upperBound video.bitDepth 8
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation streaming videoTranscodeTarget mpeg4 hls upperBound video.width 1920
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-limitation streaming videoTranscodeTarget mpeg4 hls upperBound video.height 1080
Jul 21, 2021 22:34:00.102 [0x799ce5029b38] INFO - [Plex for LG] [redacted] add-transcode-target all subtitleProfile http pgs
Jul 21, 2021 22:34:00.103 [0x799ce482bb38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.106 [0x799ce625fb38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.112 [0x799ce5029b38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.117 [0x799ce482bb38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.128 [0x799ce625fb38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.128 [0x799ce5029b38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.133 [0x799ce482bb38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.136 [0x799ce625fb38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.141 [0x799ce5029b38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.142 [0x799ce482bb38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.154 [0x799ce625fb38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.172 [0x799ce5029b38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.220 [0x799ce482bb38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.227 [0x799ce625fb38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.228 [0x799ce5029b38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.229 [0x799ce482bb38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.229 [0x799ce625fb38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:00.262 [0x799ce6452b38] ERROR - Error issuing curl_easy_perform(handle): 7
Jul 21, 2021 22:34:00.277 [0x799ce625fb38] ERROR - Missing required query parameter level
Jul 21, 2021 22:34:05.211 [0x799ce5029b38] INFO - [Plex for LG] [redacted] [SubtitleConnectionManager] Subtitle connection ignored. App is not rendering subtitles.
Jul 21, 2021 22:34:05.211 [0x799ce5029b38] INFO - [Plex for LG] [redacted] [PlaybackSessionController] playback state changed to: buffering
Jul 21, 2021 22:34:06.617 [0x799ce637db38] ERROR - Error issuing curl_easy_perform(handle): 7
Jul 21, 2021 22:34:06.617 [0x799ce6452b38] ERROR - Error issuing curl_easy_perform(handle): 7
Jul 21, 2021 22:34:06.617 [0x799ce6128b38] ERROR - Error issuing curl_easy_perform(handle): 7
Jul 21, 2021 22:34:06.617 [0x799ce63a0b38] ERROR - Error issuing curl_easy_perform(handle): 7
Jul 21, 2021 22:34:11.047 [0x799ce482bb38] WARN - [Plex for LG] [redacted] [Player] A critical HTML media error occurred: 4 (MEDIA_ELEMENT_ERROR: Format error); the player cannot recover
Jul 21, 2021 22:34:11.047 [0x799ce482bb38] INFO - [Plex for LG] [redacted] [PlaybackSessionController] playback state changed to: stopped
Jul 21, 2021 22:34:11.047 [0x799ce482bb38] ERROR - [Plex for LG] [redacted] Playback error occurred. Reason: Unknown, An unknown player error occurred. code: 4, message: MEDIA_ELEMENT_ERROR: Format error
Jul 21, 2021 22:34:11.047 [0x799ce482bb38] WARN - [Plex for LG] [redacted] [PlaybackSessionController] could not retry, reporting error
Jul 21, 2021 22:34:11.047 [0x799ce482bb38] INFO - [Plex for LG] [redacted] Opening modal: ActionsModal
Jul 21, 2021 22:34:11.047 [0x799ce482bb38] INFO - [Plex for LG] [redacted] Opened modal: ActionsModal
Jul 21, 2021 22:34:11.047 [0x799ce482bb38] INFO - [Plex for LG] [redacted] Navigation: Closing screen: VisualMediaPlaybackScreen
Jul 21, 2021 22:34:11.047 [0x799ce482bb38] INFO - [Plex for LG] [redacted] goBack on screen: VisualMediaPlaybackScreen
Jul 21, 2021 22:34:11.047 [0x799ce482bb38] INFO - [Plex for LG] [redacted] Navigating back to screen: ShowTabbedScreen
