"Internal Server Error. Something went wrong on our end" - Resolved

Server Version#: 3.63.1
Player Version#:N/A
Could not find a “Web login not working section” and this was the closest match.

I am somehow locked out of my web account and upon trying to reset my password or logging in through app.plex.tv I get this error message:
“Internal Server Error. Something went wrong on our end”
I am able to log into my server using my internal Ipadress.

Please advise on how to reset

3 Likes

same here. Plex authentification seems to be down.
This is SUPER-annoying.

I am having the same issue. I know my password but it will not let me login. I tried to reset it and get the same error as others.

somebody fcked up. as easy as that.
this must not happen EVER.

Is it working on your end yet? because it still doesn’t seem to work here even though plex gave the green flag

no still not working, what is the “green flag”?

Haha and I’m new and wanted to set it up in the moment :wink:
Wondert what’s wrong with my credentials :smiley:

Man for a second there I thought someone hacked my user account. Glad its a Plex server issue.

look at plex status

still not working. the green flag refers to https://status.plex.tv/
they say all their systems are operational. But they are not. clearing cache doesnt help.

Same here, Plex installed on my NAS but can’t login on my laptop and TV won’t connect, but strangely my mobile is connected and I can play content even though I haven’t downloaded it.

Thanks guys. Glad to know it’s not just me.

Same here for me too - ouch!
I’ve been using Plex for approx. four months with monthly Plex Pass, would love life pass but this has made me rethink.

Received error:
Plex Web
would like to sign in to your Plex account
Internal Server Error. Something went wrong on our end

Got it, and yes i have also tried clearing the cache and trying on other computers.
My Ipad app is claiming that “houston has a problem”

FYI this is the only time I’ve noticed this happening in all the years I’ve had it. I am also able to play content rn, just unable to add/edit users.

I can sign in again!

On Plex status in the histogram plex.tv is down…

Same for me. What good is the status page if it is reporting inaccurately?

Im logged in and can access settings but it is’nt finding my server

Yes, looks like it is back up.