Intro detection not working, how to get official support?

Was that here on the forums? I only see you’ve ever made 1 other comment and there were no direct responses that I saw. And it wasn’t about intro detection. Caught exception trying to convert extra data attribute 'originallyAvailableAt' with type 1 and value <Date> ~ bad lexical cast: source type value could not be interpreted as target - #10 by yankees5963