Hi guys, I’ve subscribed a Plex Pass in the hope to have the “skip intro” feature, but so far nothing works. I pressed “analyze” on my libraries and it got stuck on “detecting intro: [random serie]” without any progress bar for more than 20 hours. I restarted my NAS and everything seemed ok (well,…

Hi, I, unfortunately, got the same problem after switching from a Truenas Core Jail installation to a Truenas scale docker installation. The server was completely rebuilt. My server is a Dell T410 with 128GB ram and two X5660. The only real change was that I installed an additional GPU (Nvidia T400…

Huh, the spec sheets posted above say only 6GB. DS718+ is designed for small or growing businesses pursuing a compact and powerful shared storage solution, offering the flexibility to expand the 2 GB RAM to up to 6 GB RAM to process intensive workloads. I wouldn’t expect that to slow down the …

@ChuckPa Yes, the specifics say max 6 GB, but most of people using 718+ tried 10 or 16 and it didn’t give any problem. I’m using it since a pair of years with no issues. Anyway I’m going to turn it off and remove the extra RAM for a test, just to cut out any potential issue. @anon18523487 [Sche…

Ok, removed the extra RAM, let the Synology restart and do all its checking tasks, started a TV serie season analysis and nothing changed. [Schermata 2022-01-03 alle 15.38.36] Still super slow and still NAS CPU load at 1%. :frowning: So it’s not something RAM related, going to add the RAM again.

I tried to convert a random episode. It says it will take 13 hours! O_O [image]

New update: I’ve made some tests with terminal “renice” command, just to see if, giving more priority to Plex processes, things could have been pushed to go a faster: changed priority of main Plex Server from 15 (default) to -10; changed priority of current intro analysis process from 0 (default)…

i have a Synology DS1019+ (not sure if that has the same CPU as yours), but intro detection works perfectly fine for me.

New update: After Plex finally finished to sloooowly analyze the season I started yesterday, I gave a new try to @Tenster suggestion: I optimized a single Grendizer episode, keeping it in original resolution (it was so quick I’m not sure it really did anything) but this kind of “unblocked” the “det…

Hey sorry for the late feedback. Glad to hear that it worked in the end but still the question is what the main reason for the behavior is. I’m curious what the Plex staff might find out because there are a few that it affects according to other forums.

As stated, intro detection is strictly a CPU dependent task that works best with Mpeg2 and h.264 files. Working with H.265 and unknown profiles will take much longer especially if you don’t follow the episode naming guide.

[image] pl_5309: As stated, intro detection is strictly a CPU dependent task correct [image] pl_5309: …works best with Mpeg2 and h.264 files. Working with H.265 and unknown profiles will take much longer Only if your HEVC/h.265 video file also has a complex audio track. Intro detect…

Intro detection not working, how to get official support?

Plex Media Server

anon18523487 February 14, 2022, 6:18pm 43

Was that here on the forums? I only see you’ve ever made 1 other comment and there were no direct responses that I saw. And it wasn’t about intro detection. Caught exception trying to convert extra data attribute 'originallyAvailableAt' with type 1 and value <Date> ~ bad lexical cast: source type value could not be interpreted as target - #10 by yankees5963

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Intro detection not working, how to get official support?

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