Server Version#: latest Player Version#: latest is anyone having issues with intros (extras) playing? For instance, a user tries to start a movie, and it begins to play, but then tries to start the intro, plex crashes, and the plex logo pops up and goes back to the home screen. I’ve seen this happ…

Now that I think about it… a lot of my users are using Firesticks, and it’s only the 4K versions that seem to be doing it. I have an NVIDIA Shield, and that’s the only Android device I’m aware of that’s not having this issue. Most of my users are on Firesticks.

Confirmed that removing the “movie pre-roll video” path from the “Extras” section in “Settings” also solves this issue for me on the Firestick 4K. I will try it on my Shield tomorrow. Definitely want to see this fixed as soon as possible. Server Version 1.25.3.5409 Client Version 8.28.0.30077 (2…

I can also confirm this, but instead of that, I just disabled playing cinema trailers for my libraries. That way I can leave the path since I have about 30 intros and didn’t feel like typing inputting them all over again.

Sorry, just got around to testing on my Shield. The pre-roll video works fine on the Shield, with or without theatrical trailers. Same client version as the Firesticks 8.28.0.30077 (241173d0). Is there a way to roll back to an earlier version of Plex on the Firestick so we can narrow down where th…

if you know how you can sideload an apk from the release announcement topic https://forums.plex.tv/t/plex-for-android/29115/last

@BigWheel Downgraded to 8.27.2.29938 (4e119b4b) and everything is working as expected. Any thoughts on when this will be resolved in a new version? Thanks!

Here is the Reddit link I created for same Amazon Fire stick / Android Plex client issue. Please have a look guys. Thank you. r/PleX - Prerolls crashes Plex client in Amazon Firestick 4k 5 votes and 11 comments so far on Reddit

[image] gwiebel: Downgraded to 8.27.2.29938 (4e119b4b) and everything is working as expected. Any thoughts on when this will be resolved in a new version? Thanks! I’m hoping since it was a recent regressions we can figure out what recently changed that might have caused it but I can’t provide…

@gwiebel possible to get your Android logs from a firestick having issue.

Intros (extras) crashing Plex app - Android/Firesticks specifically

Plex Players

sloke123 January 23, 2022, 10:03pm 9

Yeap, It started with the latest version 8.28.0. For the time being, I switched back to the previous version 8.27.2.

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Fire Stick Resets Plex After 2 Seconds Starting Movie [WORKAROUND;still needs FIX] Plex Players fire-tv , roku	68	1315	February 19, 2023
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Preroll Interrupts Film Plex Players fire-tv	4	143	October 17, 2022
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Intros (extras) crashing Plex app - Android/Firesticks specifically

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