Prerolls Crash Firestick Users, Roku and others OK

[AmazingRando24]

Server Version#: 1.25.5.5492
Player Version#: ?

My original NAS took a dive back in November, so I replaced it with a QNAP. In that window of time, I had disabled Prerolls. Now that I’m back up and running, I’m looking to reintroduce them but I am encountering issues.

Tests that work:
Roku - local
Plex Web - local and over VPN
Android Phone - local and over cellular

Tests that do not:
Any FireTV app - remote

Logs captured a few moments after a failed attempt:
Plex Media Server Logs_2022-02-10_12-21-24.zip (3.4 MB)
Preroll file name: 11374-Universal.mp4

[AmazingRando24]

Just found this existing thread. Disregard this post.

Intros (extras) crashing Plex app - Android/Firesticks specifically

Server Version#: latest Player Version#: latest is anyone having issues with intros (extras) playing? For instance, a user tries to start a movie, and it begins to play, but then tries to start the intro, plex crashes, and the plex logo pops up and goes back to the home screen. I’ve seen this happen often, particularly on Android devices, like Firesticks. This has happened to at least 5 of my users. I’ve had to disable my intro trailers.

[BigWheel]

closing this as already discussed in topic linked above