Plex Android TV App Crashing when starting some videos

[death2all110]

Server Version#: 1.25.9.5673
Player Version#: 8.31.2.31546 - Android TV

Hello,

When attempting to start playback of some videos on my Sheild TV Pro (2017), the app crashes just as my pre-roll begins to play. Other videos with the same pre-roll play fine. I enabled network logging and captured the log after reproducing a couple times, but I’m not 100% sure what I am looking at. Help, please!
logging.txt (6.7 MB)

[FordGuy61]

Looks like a known issue with pre-rolls on Android TV devices. Thread below was opened for FireSticks but Shields also mentioned.

Per the thread, Plex is aware of the problem. No timeline on a fix.

Intros (extras) crashing Plex app - Android/Firesticks specifically

Server Version#: latest Player Version#: latest is anyone having issues with intros (extras) playing? For instance, a user tries to start a movie, and it begins to play, but then tries to start the intro, plex crashes, and the plex logo pops up and goes back to the home screen. I’ve seen this happen often, particularly on Android devices, like Firesticks. This has happened to at least 5 of my users. I’ve had to disable my intro trailers.