Server Version#: 1.19.5.3112
Player Version#:
Plex Media Server Logs_2020-08-04_09-06-37.zip (5.2 MB)
For some reason intros are not being detected for any of my TV shows, thus not allowing me to skip intros. I tried to force it on “The Office” but from what I can tell, it doesn’t even attempt to detect them. I also made sure it’s turned on as a scheduled task & when media is added.
Plex Pass both on server and client - Check
Server Version: 1.19.3.2793 or newer (on 1.19.5.3112) - Check
Player App: Android TV (v8.0.1 or newer) - Check
Intro skip was working before I started a new server (had metadata issues that I couldn’t resolve, so I started over).
If I Analyze a TV show, shouldn’t that force it to look for intros on that TV show and stop all other processes? Is there any way to see what’s been processed so I can check that TV show?
I just analyzed every season in my library and I’m seeing this error in the logs pretty frequently, example:
IntroDetector: Failed to get metadata for: /volume1/Media/TV Shows/Married… with Children/Season 02/Married… with Children - S02E22 - All in the Family 360p.avi
Any ideas?
I use filebot and new episodes are renamed.
Here’s an example file path: M:\TV Shows\Breaking Bad\Season 01
Example Filename: Breaking Bad - S01E01 - Pilot 1080p.wmv
All TV shows follow the same format. As far as network connection, do you mean making sure the server has access to the internet?
How would I go about making sure it’s communicating correctly? It’s able to download metadata and I can connect remotely to my server. About the only thing not working is the intros
Ok, I’ll give that a shot and report back
Ha! That may have been the problem. Reset the NAS & Router, Analyzed all the seasons again and it’s detecting intros without errors. It’s updating the entire library so it’ll take a little bit before I can confirm the “Skip Intro” button appears, but looks to have solved the issue. I really appreciate it trumpy81! I’ll check back when it’s done analyzing.
Just wanted to report back with my findings. That in fact was the issue. I’m back to skipping intros. Thanks trumpy81!!
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