Invited Home User cannot access media

I have a friend whom I share all of my libraries with. They have recently moved in with me so I have added them as an invited home user but all of my media says ‘Unavailable’ and gives a playback error when they try to watch it on one of my devices using their home user account.

This all works perfectly on my account so I am 100% the files are there and the invited user can access the media on their own device logged in as them, eg iPad.

I have been a Plex user for many years now so I thought I was quite literate in all things PMS but this one has stumped me. I think I have overlooked something really simple?

Can anyone pint out my obvious mistake?

Thanks in advance!

I would suggest looking at New Home User’s Device Plex settings. Add a manual server address,.

What sort of device?

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