iOS Aspect Ratio Options Not Helpful For Widescren, Lo-Res Video

Server Version#: 1.42.1.10060
Player Version#: 2025.23.0

I often record a public broadcasting channel here in the USA and it broadcasts a widescreen video of 704x480 pixels. On the web interface, it plays this on a tall screen with letterboxing on the top and bottom, as it should. It preserves the aspect ratio and shows the whole video zoomed into the full frame.

But on my iPad Pro, the video is always zoomed in so I can only see the middle part of the video (the screen is 4:3), and the right and left sides are just off the edge of the screen. I see the app has a “Display Mode” under “Playboack Options” in the three vertical dots “Settings” panel in the bottom right. But 3 of these 4 display modes all work the same for this size of video: “Original” shows the video very small in the middle of the screen, and “Letterbox”, “Stretch” and “Zoom” all show the video zoomed to fill the screen vertically and the horizontal area is not enough and the video’s left and right is off the screen.

Personally, I would expect the “Letterbox” option to display the video with black bars on the top and bottom and stretch to the width of the screen. But please give some sort of option to let me see the video as it should be presented. For some reason, for higher-res, HD video of the same aspect ratio, it does display it as I would expect in “Letterbox” mode.

Thanks! I hope that one day, the Plex iOS app will be as good as it was last year. Right now, it’s very buggy and clunky to use.

I’m now running player version 2025.26.0.

The issues described above a few months ago are still occurring.

I noticed that when I watched this programming that is low-res, widescreen video live, it actually showed in the expected, desired aspect ratio with black bars above and below. But as soon as I played the video after the recording of the program finished, the video played was shown zoomed in and the sides of the video could not be viewed.

Thanks in advance for improving the Plex experience.