Player Version#: 2025.22.0
Following Reddit - The heart of the internet, I’ve found that, when the media server has remote access disabled but custom server access URLs set up and an iPhone or iPad is “off network” (doesn’t have a direct connection), everything works as normal except attempts to download a video get stuck on “Queued”.
However, the Windows app doesn’t have this problem.
Is this a bug / known issue?
+1 - I’m also having this issue with iOS and iPadOS.
Same LAN network = downloads work.
Off network + custom URL + (Plex remote enabled or disabled) = no downloads, stuck in pending.
Still an issue.
This can be fixed by ensuring that the custom URL has the port suffixed (:443), as suggested by another user at Reddit - The heart of the internet and verified by myself.
Separate from the custom access URL, PMS v1.42.1.10060 has a bug that can cause downloads and optimizations to stay queued.
If Settings → Transcoder → Maximum simultaneous background video transcode = Unlimited, then any downloads or optimizations that need transcoding will stay queued, and not be processed.
The workaround is to change the setting to anything but Unlimited.
The bug is fixed in 1.42.2.10102.
Thank you - resolved 
