iOS media transcoding on cellular data only up to 2mbps

Plex Players Mobile Devices
1

I’m having the exact same issue as described here:

When using the iOS app, I can only select either Original Quality or something between 0.3 Mbps and 2 Mbps. I am connected directly, Remote Access is fully available and works on other devices, Internet connection is strong (1Gbit/s Upload) and I have of course set everything to maximum on the iOS device (remote streaming/cellular data). I can log in to plex.tv using safari on iOS and select all Quality settings (0.3 - Maximum) perfectly. It seems to me that it’s an issue with the iOS application.

Can someone confirm this?

Server Version#: 1.19.5.3112 (Using Docker)
Player Version#: 7.3.1

Best regards,
c.kieser

2

Can you reproduce the issue, and share the logs, please?

3

EDIT: I tried reproducing the issue and switched between original quality and 2mbps before fetching the logs. I additionally attached two screenshots of the settings and from the available quality when watching media:

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image481×1041 64.3 KB
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image481×1041 60.1 KB

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Hi DaveBinM

Gladly - I attached the iOS logs (fetched from device) and the Server Logs (fetched via browser). Extended/Debug Logging is disabled so far.

PlexDebugInfo-c.kieser-7.3.1-21230 (2020-08-01 12.16.21 +0200).zip (2.0 MB)

Plex Media Server Logs_2020-08-01_12-19-46.zip (604.8 KB)

Thank you for looking into this, I appreciate it.

Regards,
c.kieser

4

We’ll need debug logging on in order to see what’s going on. Please leave VERBOSE logging disabled. :slight_smile:

5

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