[iOS] Plexamp stuck loading music

Plex Labs
,
1

I have been having this issue for a few days on my iPhone running 16.6.1.

I open the app and am able to search my library without issue. I can load artists and albums without issue. When I play a song I am stuck in an infinite loop of loading the song.

I am able to load the music fine with the regular Plex mobile app and other devices are not having this issue either.

I have tried the following

  • Logging out of my plex account on the device and logging back in.
  • Uninstalling the app and reinstalling the app.
  • Restarting my phone.

I have also attached some logs.

Plexamp-Logs-2023-10-17-1.zip (45.9 KB)

2

Unfortunately the logs you’ve provided don’t really show much of anything happening, but it looks like you might have issues with connectivity back to your server.

I see it connecting at one point, but in that log it doesn’t show you playing any music, so I’m quite confused.

Oct 17, 2023 22:27:58.008 [Javascript] INFO - DEVICE: Server connection worked for Gennaro's Dungeon ~ https://69-209-117-6.a99bdc7c2e7b462bb14f67172eaf3aac.plex.direct:30099
3

Start the app.
Play some music.
When you hit the infinite loop, dismiss the player screen and send logs.

4

Sure. Hope this helps.

Plexamp-Logs-2023-10-18-1.zip (53.8 KB)

5

I believe this is the timestamp where I hit play in this case.

Oct 18, 2023 00:41:52.642 [Javascript] INFO - PLAYER: Issuing play for music from server 7454857a4afdbf299b434dd3b1901a92c0dcecfc
6

Hmm, well this is rather mysterious. The app appears to be deadlocking stopping the prior playback, so it never actually kicks off the play of the new thing. I’ve never seen anything like this before.

Firstly, if you launch the app, it looks like it has a prior play queue. Try holding down the pause button to forcefully stop/clear it. See if that succeeds, and if that allows you to play something else.

If that doesn’t work, please let me know if there’s anything else weird about your setup. It looks, for example, like you might have recreated a library after downloading media, because the sync refresh is failing because none of the items exist anymore.

But first try clearing out the old play queue and see if that helps.

7

I was not able to get the above to work, however…

I tried deleting the app again and it worked this time (I think I only offloaded it before).

Thank you for your help and getting back to me so quickly elan!

8

It’s still a #$%#$$%# mystery as to what the original cause was, but I’m glad you’re up and running.

9

I’m having the same issue, logs attached.

I can force close the app, restart my phone, etc. Whenever I open Plexamp it’s stuck in this state, trying to play this one song I last played. I can’t even hold the play button to clear the queue. If I try to start playing anything else it loads forever.

image
image480×1041 85.5 KB

Plexamp-Logs-2022-07-06-1.zip (408.9 KB)

Not sure what to do, I’m totally stuck!

10

Swipe down or hold down the play button to clear things out.

11

The app is so stuck I cannot even do that. Holding down the play button makes the normal haptic feedback, but then nothing happens.

12

hmmm… can you swipe down, try to play something else, and then post logs?

13

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